Senior Site Lead (6702)

Mercy House, Inc.; Buena Park (CA); Hybrid; USD 46,000 - 62,000; Full time

Job summary

Mercy House, Inc. in Buena Park, CA is seeking a Senior Site Lead for the Emergency Shelter Program. You will oversee guest intake, shelter operations, volunteers, and crisis intervention, ensuring a client-centered, trauma-informed environment.

The role reports to the Program Manager and involves coordinating staff, managing supplies, and supporting housing-focused outcomes. The schedule is Full-Time days/evenings; Spanish is valued; physical requirements apply.

Qualifications

• Client-focused, trauma-informed shelter approach.
• Ability to perform crisis intervention as needed.
• Previous shelter experience preferred but not required.

Responsibilities

• Oversee shelter activities, guest intakes, logistics and trauma-informed delivery of services.
• Coordinate volunteers and support services.
• Manage supplies and facility needs, ensure housing-focused discussions with guests.

Skills

Trauma-informed care

Crisis intervention

Shelter operations

Volunteer coordination

Staff support

Job description

Job DetailsJob Location: Buena Park, CA 90620Position Type: Full TimeEducation Level: NoneSalary Range: $26.00 - $26.00 HourlyJob Shift: DayJob Category: Shelter ServicesMission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Reports to: Program Manager

Department: Emergency Services

Region: Orange County

Job Summary: The Senior Site Lead is responsible for overseeing guest intake, logistics, and daily shelter operations at the Emergency Shelter Program. This position includes managing shelter activities, coordinating volunteers, and assisting with crisis intervention and conflict resolution. The Senior Site Lead will support staff and ensure a client-centered, trauma-informed environment.

Essential Duties and Responsibilities:

Shelter

• Oversee and assist in the implementation of shelter activities including logistics and guest intakes to ensure quality, guest-focused, and trauma-informed delivery of services
• Assist in the coordination of volunteers and support services
• Oversee the organization of supplies and facility’s needs
• Encourage and discuss progress toward housing with shelter guests

Management

• Support shelter staff during designated shifts
• Assist in various aspects of staff's duties
• Assist in coordinating and managing special group events and holiday events
• Provide crisis/conflict intervention
• Communicate any staff or shelter issues to Program Manager

Administration

• Coordinate supply and service needs
• Assist with securing necessary resources
• Assist with record keeping and reporting

Miscellaneous

• Attend staff meetings and training workshops as needed
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
• Perform ad hoc projects as appointed by Supervisor

Status: Full-Time, Non-Exempt

Payrate: $26.00/Hour

Schedule: Tuesday-Thursday 3:00 PM - 11:00 PM, Friday - Saturday 6:30 AM - 3:00 PM

QualificationsExperience

• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed
• Previous shelter experience is preferred but not required

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)