Shift Supervisor - Homeless Families

Urban Resource Institute; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Urban Resource Institute (URI) is seeking a Residential Shift Supervisor in New York City to lead operations staff on assigned shifts. You will generate work schedules, assign tasks to security and maintenance, and arrange coverage for unscheduled absences, ensuring policy enforcement at all times.

You will provide crisis interventions, supervise Residential Specialists, and coordinate intakes with the director.

Qualifications

• High School Diploma or GED.
• Minimum 1 year experience in a residential shelter.
• Ability to work in a 24-hour residential facility and flexible schedule.
• Excellent written and verbal communication skills.
• Computer-literate and proficient with Microsoft Office applications.

Responsibilities

• Assist the Director/SWS with work schedules and assignments for the operations staff.
• Monitor staff and assign tasks as necessary.
• Communicate with DHS vacancy control for placement of families.
• Provide appropriate crisis interventions.
• Provide direct supervision to Residential Specialist.
• Arrange coverage for unscheduled absences and unexpected situations.
• Record and respond to incidents, client issues and complaints.
• Track client property and store in locked area as appropriate.
• Conduct periodic safety, security and cleanliness tours of the facility.
• Ensure daily census is monitored and updated.
• Perform weekly reconciliations for Metrocards distribution.
• Supervise delivery of program services such as intake and census data collection.
• Assist with intakes of new and returning clients for approval and assignment.
• Maintain records of safety, fire and building inspections, including drills.
• Other duties as assigned.

Skills

Staff supervision

Crisis intervention

Communication

Microsoft Office

Shelter operations

Education

High School Diploma

Job description

Founded in 1980, Urban Resource Institute (URI) is the nation's largest provider of domestic violence shelter services and a leader in supporting homeless families. Operating 24 shelters across New York City, URI provides 3,700 beds nightly in purpose-built shelters that offer trauma-informed services including counseling, childcare, case management, and more. URI's Justice Initiatives extend support beyond shelter, offering programs in economic empowerment, legal advocacy, youth prevention, and abusive partner intervention. URI also develops permanent affordable housing as part of its long-term commitment to safety, stability, and healing.

POSITION OVERVIEW

The Residential Shift Supervisor will provide leadership and supervision for operational staff during their assigned shift. Generates work schedules and assignments for operations staff, security and maintenance personnel. Provides or arranges for shelter coverage for unscheduled absences and other unexpected situations. Provides training for new staff, ensures that operations policies and procedures are enforced at all times.

MAJOR DUTIES AND RESPONSIBILITIES

• Assist the Director/SWS with work schedules and assignments for the operations staff.
• Monitor staff and assign tasks as necessary.
• Communicate with DHS vacancy control for placement of families.
• Provide appropriate crisis interventions.
• Provide direct supervision to Residential Specialist.
• Arrange for coverage for unscheduled absences and unexpected situations.
• Record and respond to incidents, client issues and complaints.
• Track client property and store in locked area as appropriate.
• Conduct periodic tours of the entire facility to ensure safety, security and cleanliness standards are met.
• Ensure daily census is monitored and correct; ensure Cares is updated daily.
• Perform weekly reconciliations to ensure all Metrocards are accounted for and being distributed according to policy.
• Supervise the delivery of program services such as intake, unit assignment and census data collection.
• Assist with intakes of new and returning clients, and submit them for approval and assignment.
• Keep records of safety, fire and building inspections, including fire drills.
• Other duties as assigned.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• High School Diploma or GED.

REQUIRED SKILLS AND EXPERIENCE

• Minimum 1 year experience in a residential shelter.
• Prior experience in the field of safety and working with at risk adults.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
• Experience working in a 24-hour residential facility, able to work with minimum supervision and as a team player.
• Must possess good writing and communication skills.
• Must be computer-literate and must have knowledge of Microsoft Office applications.
• Excellent written and verbal skills are required.
• Must have ability to be flexible with schedule as needed.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS

• Will be required to read printed and handwritten materials.
• Will be required to read information on computer screen.
• Will be required to use computer keyboard and mouse.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• Must be able to lift 10 pounds at times, occasionally reach and bend.
• May require occasional work outside established working hours, including evenings and weekends.

At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.