Shelter Operations Supervisor

Project Renewal; New York (NY); On-site; USD 41,000 - 44,000; Full time

Job summary

Project Renewal is seeking a Shift Supervisor for the New Providence Women’s Shelter in Manhattan. You will supervise Residential Aides, ensure safe shift coverage, and coordinate daily shelter operations.

Responsibilities include staff training, crisis response, orientation for new arrivals, meal support, client med access, and timely incident reporting to supervisors and DHS. This is a frontline leadership role in a nonprofit focused on dignity and independence.

Qualifications

• Associate degree and at least 1 year of experience working with people diagnosed with mental illness or having addiction or substance abuse issues.
• High School Diploma or GED and at least 2 years of experience working with people diagnosed with mental illness or having addiction or substance abuse issues.

Responsibilities

• Provides guidance and direction to the Residential Aides ensuring adequate coverage for each shift; monitoring their performance and initiating administrative action as warranted.
• Provides training of staff through on-site sessions as well as referrals to outside training sources.
• Oversees the operation of the facility, including handling emergency and crisis situations during their tour of duty.
• Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.
• Participates in daily meetings and shares any observations on the behavior of clients that might be useful to the Case Managers.
• Oversees scheduled removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to launder them.
• Assists in the cafeteria with meals being served to clients at breakfast, lunch and dinner.
• Assist the weekend and evening clinical staff in getting clients access to their medications and responding to client issues.
• Ensures that any incident is recorded in the Logbook, but especially that priority incidents are called in to the Shelter Director, Assistant Shelter Director and DHS and that documentation is subsequently provided to supervisory staff in a timely manner.
• Performs escort duties or ensures escorts are provided to clients as requested by the Case Managers.
• Participates in some of the recreational activities offered to the clients, encouraging them to actively participate in order the gain the benefits of the activity.
• Distributes to clients any Metro Cards received from the Social Services staff.
• Provides supervision to a team of Residential Aides
• Performs other duties as assigned by the Assistant Shelter Director or other supervisory staff.

Skills

Team Building

Leadership

Organizational

Communication

Interpersonal

Computer Proficiency

Language Skills

Education

Associate degree

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Project Renewal is seeking a Shift Supervisor for the New Providence Women’s Shelter in Manhattan. You will supervise Residential Aides, ensure safe shift coverage, and coordinate daily shelter operations.

Responsibilities include staff training, crisis response, orientation for new arrivals, meal support, client med access, and timely incident reporting to supervisors and DHS. This is a frontline leadership role in a nonprofit focused on dignity and independence.