Impactful Shelter Program Director — Operations Lead

Westhab Inc.; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

Westhab Inc. is seeking a Program Director to lead the administration of a 200+ bed women’s homeless shelter in Queens, NY. The role requires ensuring service goals are met and overseeing day-to-day operations with a focus on compliance and quality assurance.

The ideal candidate will have a Master’s or Bachelor’s in a related field, 4+ years of supervisory experience in a DHS shelter, and strong administrative skills. The position involves on-site leadership and community collaboration.

Qualifications

• Master’s Degree preferred; Bachelor Degree required in human services or related field.
• At least 4 years’ supervisory experience operating a DHS shelter is preferred.
• Strong administrative skills and an understanding of residential operations required.
• Experience in program management and knowledge of OTDA and DHS regulations required.
• Proficient in working in CARES.

Responsibilities

• Oversees all program operations to ensure success of the program in meeting client needs.
• Ensures compliance with DHS outcomes regarding placements, long term stayers, placement retention, facility standards, and Westhab’s performance and quality assurance measurements.
• Oversees process, census, vocational services, case management, facilities and housing placement services.
• Hires and reviews performance of all management staff.
• Ensures operations are in compliance with regulatory requirements (State OTDA / DHS / Westhab).
• Provides leadership and direction to management staff, including Director of Social Services, Facility Manager, Security Manager, and permanent housing placement staff ensuring support is in place to ensure the success of the shelter.
• Interfaces with the community, neighborhood associations and other local service providers.
• Drives and monitors program results
• Creates and monitor program corrective action plans when needed
• On Call 24 hours/7 days a week
• Other duties as assigned.

Skills

Supervisory experience

Administrative skills

Regulatory knowledge

Education

Master's degree preferred

Bachelor's degree in human services or related field

Job description

Westhab Inc. is seeking a Program Director to lead the administration of a 200+ bed women’s homeless shelter in Queens, NY. The role requires ensuring service goals are met and overseeing day-to-day operations with a focus on compliance and quality assurance.

The ideal candidate will have a Master’s or Bachelor’s in a related field, 4+ years of supervisory experience in a DHS shelter, and strong administrative skills. The position involves on-site leadership and community collaboration.