Shelter Operations Leader — Crisis Support & Safety

Mt. Washington Pediatric Hospital; Bridgeport (CT); On-site; USD 23,000 - 29,000; Part time

Job summary

Central Connecticut Coast YMCA seeks a House Manager to supervise shelter residents and oversee facility operations, ensuring safety, cleanliness, and daily maintenance. You will document shelter activity and provide calm, supportive assistance in crises to maintain a welcoming environment.

Lead facility operations and deliver an exceptional experience for the community, coordinating with directors and staff to ensure program goals are met.

Qualifications

• High school diploma or equivalent; two years of related social services experience.
• Crisis intervention skills; sound judgment and problem-solving ability.
• Computer proficiency; accurate recordkeeping and documentation.
• Ability to work flexible hours, including weekends/holidays; bilingual and CPR/First Aid preferred.

Responsibilities

• Model YMCA core values with residents, staff, and partners.
• Complete resident intakes; maintain daily logs, files, and waiting lists with accuracy and confidentiality.
• Support residents with basic life skills and provide crisis intervention and de-escalation.
• Monitor facility conditions; report maintenance needs promptly; assist with meal prep and unit readiness as assigned.
• Maintain inventories of food, cleaning supplies, and household goods; ensure areas are orderly and safe.
• Liaise with Program Director, Senior House Manager, Case Managers, and community partners; participate in meetings.
• Follow YMCA policies, emergency procedures, and mandated reporting protocols.

Skills

Crisis intervention skills

Problem-solving

Recordkeeping

Flexible hours

Education

High school diploma or equivalent

Tools

CPR/First Aid

Job description

Central Connecticut Coast YMCA seeks a House Manager to supervise shelter residents and oversee facility operations, ensuring safety, cleanliness, and daily maintenance. You will document shelter activity and provide calm, supportive assistance in crises to maintain a welcoming environment.

Lead facility operations and deliver an exceptional experience for the community, coordinating with directors and staff to ensure program goals are met.