Shelter Operations Lead — Training & Guest Services

The Salvation Army USA Western Territory; Anaheim (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Salvation Army USA Western Territory operates Anaheim Emergency Shelter and oversees a team of ambassadors and front-line staff. The Operations Lead coordinates recruitment, training, and on-site supervision, addressing guests' needs and ensuring safe, respectful operations in a communal living setting.

The OL reports to the Operations Supervisor and collaborates on site policies, procedures, and data entry while upholding the organisation's Christian mission and public image.

Qualifications

• Understand The Salvation Army Christian mission.
• Have ~2 years of experience coordinating homeless services, shelter leads, or related roles.
• Must be in good physical and mental health to meet job demands.

Responsibilities

• Supervise and develop Assistant Lead and Ambassadors.
• Provide guidance to ensure development and meeting job expectations.
• Facilitate bi-weekly Ambassador meetings in tandem with Assistant Leads.
• Assist in facilitating/coordinating internal professional development training for operations staff.
• Record keeping: maintain the processes record system and schedules.
• Document all guest interactions, violations, responses, and outcomes; upload documents.

Skills

Analytical

Strategic Thinking

Problem Solving

Oral Communication

Written Communication

Teamwork

Project Management

Managing People

Bilingual English/Spanish

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Resident File Database

Job description

The Salvation Army USA Western Territory operates Anaheim Emergency Shelter and oversees a team of ambassadors and front-line staff. The Operations Lead coordinates recruitment, training, and on-site supervision, addressing guests' needs and ensuring safe, respectful operations in a communal living setting.

The OL reports to the Operations Supervisor and collaborates on site policies, procedures, and data entry while upholding the organisation's Christian mission and public image.