Shelter Shift Leader: Frontline Ops & Client Care

The Salvation Army Southern California; Modesto (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Salvation Army Southern California is seeking a Shelter Shift Leader to supervise daily shelter operations under the Shelter Operations Manager. This role ensures cleanliness and safety of the shelter building and grounds during the shift, with responsibilities spanning client services, janitorial duties, and team leadership.

You will oversee monitors, manage intakes and guest onboarding, coordinate meals and facilities, document shift activity, and supervise cleaning across dorms, bathrooms

Qualifications

• High school diploma or equivalent is required.
• CA driver's license is preferred.
• Experience or education in social services/substance abuse is preferred.
• Experience with mental health or substance abuse evaluation is preferred.
• Experience working with disadvantaged populations is preferred.
• Experience in leading a team is preferred.

Responsibilities

• Supervise shelter monitors and ensure smooth shift operations.
• Oversee intakes, screening, and guest onboarding.
• Manage meals, laundry and showers and maintain facilities.
• Coordinate with outside service providers and staff.
• Document shifts, population statistics, incident reports and logs.
• Lead and train new monitors on shift.
• Oversee cleaning of dorms, bathrooms, kitchens and sleeping areas.
• Assist driving in town for shelter assignments.
• Supervise cleaning of office, bathrooms, kitchen and sleeping areas.
• Monitor day room, laundry, storage and other spaces.
• Assist Kitchen or Property Supervisor as needed.
• Perform other related duties.

Skills

Ability to lead

Coordinate and manage multiple duties

Prioritize work

De-escalation

Effective communication

Strong interaction skills

Education

High school diploma or equivalent

CA driver's license (preferred)

Social services/substance abuse exposure (preferred)

Mental health/substance abuse evaluation experience (preferred)

Experience with disadvantaged populations (preferred)

Experience leading a team (preferred)

Job description

The Salvation Army Southern California is seeking a Shelter Shift Leader to supervise daily shelter operations under the Shelter Operations Manager. This role ensures cleanliness and safety of the shelter building and grounds during the shift, with responsibilities spanning client services, janitorial duties, and team leadership.

You will oversee monitors, manage intakes and guest onboarding, coordinate meals and facilities, document shift activity, and supervise cleaning across dorms, bathrooms