Site Lead (6820)

Mercy House, Inc.; Buena Park, Northern (CA, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Mercy House, Inc. in Buena Park, CA is seeking a Site Lead for its Emergency Shelter Program to oversee daily operations, staff, and client services.

This role ensures a safe, client-centered environment and handles crisis intervention, staff support, and volunteer coordination. The Site Lead will assist with administrative tasks, scheduling, reporting, and training, while maintaining facility organization and program quality.

Qualifications

• Ability to perform crisis intervention as needed.
• Client-focused, trauma-informed shelter approach.
• Previous shelter experience preferred but not required.

Responsibilities

• Oversee shelter staff, security, and client activities.
• Coordinate volunteers and supply distribution.
• Maintain records and reporting; assist with training.
• Communicate issues to Program Manager.
• Attend staff meetings and training sessions.

Skills

Crisis intervention

Trauma-informed care

Spanish language

Job description

Job Details

Job Location: Buena Park, CA 90620 Position Type: Full Time Salary Range: $25.00 - $25.00 Hourly Job Shift: Swing Job Category: Shelter Services Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Status: Full-Time, Non-Exempt | Pay: $25.00/hour | Schedule: Monday: 3:00pm-11:00pm, Tuesday: 7:00am-3:00pm, Friday-Sunday: 3:00pm-11:00pm

Job Summary

The Site Lead is responsible for overseeing daily operations at the Emergency Shelter Program, including managing shelter staff, client activities, and services while ensuring a safe, client-centered environment. This position involves crisis intervention, staff support, coordinating volunteers, and maintaining facility organization. The Site Lead also assists with administrative tasks, such as supply coordination and reporting, and participates in training and staff meetings.

Essential Duties and Responsibilities

Shelter

• Assist in the implementation of all shelter activities to ensure quality delivery of services.
• Oversee all shelter staff, security, and client activities
• Oversee distribution of services and all program services while on duty
• Assist in the coordination of volunteers and support services
• Oversee the organization of supplies and facility’s needs

Management

• Support shelter staff during designated shifts
• Assist in various aspects of staff’s duties
• Assist in coordinating and managing special group events and holiday events
• Provide crisis/conflict intervention
• Communicate any staff or shelter issues to Program Manager

Administration

• Coordinate supply and service needs
• Assist with securing necessary resources
• Assist with record keeping and reporting

Miscellaneous

• Attend staff meetings and training workshops as needed
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
• Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
• Perform ad hoc projects as appointed by Supervisor

QualificationsRequirements:

Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ensure a client-focused, trauma-informed, and housing-focused shelter approach
• Ability to perform crisis intervention as needed
• Previous shelter experience is preferred but not required

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Dependability, responsibility, and the ability to communicate effectively and respectfully
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of standing and the ability to work in a fast-paced environment

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Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.