Shelter Safety & Guest Support Specialist

Paycom; Buena Park (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Mercy House in Buena Park, CA is seeking a Safety Specialist to support the Emergency Shelter Program on designated shifts. The role emphasizes client-centered, trauma-informed housing support, shelter setup, safety, and crowd control.

Responsibilities include assisting with shelter operations, maintaining facilities, handling orders, and aiding coordination with security staff. Fluency in Spanish is highly valued, with a flexible schedule and strong communication skills required.

Qualifications

• High tolerance and understanding for clients with urgent needs.
• Client-focused, trauma-informed, housing-centered shelter approach.
• Ability to direct crowds while maintaining dignity and safety.
• Work with licensed third-party security officers.
• Knowledge of fair housing and legal concerns.

Responsibilities

• Support shelter activities to ensure quality, guest-focused services.
• Encourage progress toward housing with shelter guests.
• Assist with shelter setup, maintenance, and cleanliness.
• Handle vendor orders, tally sheets, and supplies organization.
• Provide barrier-free welcome and safety through traffic control.
• Perform perimeter checks and firewatch duties as needed.
• Support shuttle service riders and engage clients during rides.
• Maintain daily summaries and records; assist reporting.

Skills

Trauma-informed care

Crowd control

Spanish fluency

Crisis intervention

Client engagement

Tools

Microsoft Word

Outlook

Job description

Mercy House in Buena Park, CA is seeking a Safety Specialist to support the Emergency Shelter Program on designated shifts. The role emphasizes client-centered, trauma-informed housing support, shelter setup, safety, and crowd control.

Responsibilities include assisting with shelter operations, maintaining facilities, handling orders, and aiding coordination with security staff. Fluency in Spanish is highly valued, with a flexible schedule and strong communication skills required.