Shelter Operations & Guest Services Lead

Santa Barbara Rescue Mission; Santa Barbara (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Accrued sick leave

Vacation time off

Paid holidays

403(b) with employer match

Medical, Dental, and Vision insurance

Job summary

Santa Barbara Rescue Mission seeks an Emergency Shelter Operator to oversee nightly and daily Homeless Guest Services activities, including check-out, breakfast, check-in, showers, and dinner. The role supports administrative tasks and upholds the organization's vision and values.

You will work mornings, afternoons, evenings, and weekends, ensure a safe shelter, manage guest mail and records, participate in trainings on mental health and crisis intervention, and collaborate with staff to address

Qualifications

• Administrative competencies to handle homeless program logistics
• Demonstrate leadership and compassion to our guests
• Display personability and adaptability in a team environment
• Excellent time management, high organization, record keeping, and initiative to perform tasks
• Handle multiple tasks, work under pressure, and maintain confidentiality respectfully
• Participate in training on mental health, crisis intervention, and shelter best practices
• Must be able to work nights, weekends, and some holidays
• Attend department and check-in meetings with Emergency Shelter Manager
• Volunteer or professional experience with homelessness or addiction is a plus

Responsibilities

• Assist with Emergency Shelter Operations
• Oversee day-to-day shelter operations including guest check-out, breakfast, check-in, showers, dinner, and bed assignments
• Maintain a safe environment within the shelter
• Manage guest mail
• Maintain staff log
• Orient new guests to evening processes; answer questions and assist with forms
• Apply shelter best practices when responding to mental health concerns or crises
• Maintain photos of guests in database
• Maintain accurate records in computer databases and input data accurately
• Handle in-kind donations and distribution to guests
• Receive and respond to all Homeless Guest Services inquiries via phone/email
• Be a contributing member of the Homeless Guest Services team
• Meet with Homeless Guest Services team to discuss operations and guests
• Keep team apprised of guest issues and concerns
• Work with Men’s treatment staff and security to address guest concerns and emergencies on SBRM property
• Assist with cleaning and maintenance of facility (laundry, reporting issues, light cleaning)

Skills

Administrative skills

Leadership

Teamwork

Time management

Confidentiality

Crisis intervention

Mental health awareness

Flexibility

Tools

Database entry

Microsoft Office

Shelter management software

Job description

Santa Barbara Rescue Mission seeks an Emergency Shelter Operator to oversee nightly and daily Homeless Guest Services activities, including check-out, breakfast, check-in, showers, and dinner. The role supports administrative tasks and upholds the organization's vision and values.

You will work mornings, afternoons, evenings, and weekends, ensure a safe shelter, manage guest mail and records, participate in trainings on mental health and crisis intervention, and collaborate with staff to address