Shelter Specialist (7137)

Mercy House; Santa Barbara (CA); On-site; USD 28,000 - 37,000; Part time

Job summary

Mercy House in Santa Barbara, CA is seeking an on-call Shelter Specialist to provide compassionate, trauma-informed support during designated shifts. The role requires flexibility for some weekend, morning, evening, and holiday hours and non-exempt status with a pay rate of $23.25 per hour.

Responsibilities include facilitating shelter activities, assisting with operations, maintaining safety, and supporting administrative tasks to help guests progress toward housing.

Qualifications

• High tolerance for individuals with urgent, multiple needs requiring sensitivity and discretion.
• Ability to perform crisis intervention when necessary.
• Duties delivered with guest-focused, trauma-informed, housing-oriented approach.

Responsibilities

• Shelter Support: maintain a safe, client-centered environment and support housing-focused progress.
• Assist with shelter activities, setup, upkeep, and safety, including cleaning and waste management.
• Coordinate with vendors and manage calendars, signs, and service postings; monitor audio equipment.
• Support administrative tasks: daily summaries, record keeping and reporting.
• Assist guest services and program activities; complete ad hoc projects as directed by supervisor.

Skills

Crisis intervention

Trauma-informed care

Clear communication

Guest-focused service

Job description

Job Details: Job Location: Santa Barbara, CA 93103, Position Type: On-Call, Education Level: None, Salary Range: $23.25 - $23.25 Hourly, Job Shift: Any, Job Category: Shelter Services, Status:As-Needed, Non-Exempt |Payrate:$23.25/ Hour

Job Summary

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills.

Essential Duties and Responsibilities

Shelter Support

Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness.

• Assist in the implementation of shelter activities to ensure quality, guest focused, and trauma informed delivery of services.
• Encourage and discuss progress toward housing with shelter guest
• Assist with shelter setup and maintenance
• Assist with general cleanliness and safety of facilities including emptying trash cans and cleaning-up spills.
• Assist with receiving and verifying orders from vendors, completing tally sheets
• Post and update signs and service calendars
• Audio Equipment set up and monitoring
• Assist in the organization of supplies and facilities needs
• Conduct neighborhood patrols to minimize potential impact on the surrounding community

Administration

Goal: Assist administrative duties that support program services.

• Assist with keeping detailed daily summary sheets
• Assist with record keeping and reporting

Miscellaneous

• Assist with guest services and program activities if necessary
• Complete ad hoc projects as appointed by Supervisor

Qualifications

Education and Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
• Ability to perform crisis intervention as needed
• Ability to complete job duties that are guest focused, trauma informed, and housing focused.

General

• Reliable transportation required
• A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs
• The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills
• Multi-task and work in a fast-paced environment
• Navigate urgent matters while upholding a degree of flexibility
• Work effectively with a diverse population
• Rapid prioritization

Physical Requirements

• Enter units with program staff as needed
• Answer and respond to phone queries
• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift, bend, push, and pull up to 50 pounds