Emergency Shelter Operator

Santa Barbara Rescue Mission; Santa Barbara (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Accrued sick leave

Vacation time off

Paid holidays

403(b) with employer match

Medical, Dental, and Vision insurance

Job summary

Santa Barbara Rescue Mission seeks an Emergency Shelter Operator to oversee nightly and daily Homeless Guest Services activities, including check-out, breakfast, check-in, showers, and dinner. The role supports administrative tasks and upholds the organization's vision and values.

You will work mornings, afternoons, evenings, and weekends, ensure a safe shelter, manage guest mail and records, participate in trainings on mental health and crisis intervention, and collaborate with staff to address

Qualifications

• Administrative competencies to handle homeless program logistics
• Demonstrate leadership and compassion to our guests
• Display personability and adaptability in a team environment
• Excellent time management, high organization, record keeping, and initiative to perform tasks
• Handle multiple tasks, work under pressure, and maintain confidentiality respectfully
• Participate in training on mental health, crisis intervention, and shelter best practices
• Must be able to work nights, weekends, and some holidays
• Attend department and check-in meetings with Emergency Shelter Manager
• Volunteer or professional experience with homelessness or addiction is a plus

Responsibilities

• Assist with Emergency Shelter Operations
• Oversee day-to-day shelter operations including guest check-out, breakfast, check-in, showers, dinner, and bed assignments
• Maintain a safe environment within the shelter
• Manage guest mail
• Maintain staff log
• Orient new guests to evening processes; answer questions and assist with forms
• Apply shelter best practices when responding to mental health concerns or crises
• Maintain photos of guests in database
• Maintain accurate records in computer databases and input data accurately
• Handle in-kind donations and distribution to guests
• Receive and respond to all Homeless Guest Services inquiries via phone/email
• Be a contributing member of the Homeless Guest Services team
• Meet with Homeless Guest Services team to discuss operations and guests
• Keep team apprised of guest issues and concerns
• Work with Men’s treatment staff and security to address guest concerns and emergencies on SBRM property
• Assist with cleaning and maintenance of facility (laundry, reporting issues, light cleaning)

Skills

Administrative skills

Leadership

Teamwork

Time management

Confidentiality

Crisis intervention

Mental health awareness

Flexibility

Tools

Database entry

Microsoft Office

Shelter management software

Job description

Position Title: Emergency Shelter Operator

Department: Homeless Guest Services

Reports To:Emergency Shelter Manager

Status: Full-time, Non-Exempt, Hourly

General Function

TheEmergency Shelter Operator’sresponsibilities include overseeing nightly & daily Homeless Guest Services activities, including check-out, breakfast, day space, check-in, showers, dinner, data entry, homeless volunteers, and community volunteers. This position providesadditionaladministrative and operational support as needed. Supports and implements the vision and values of the Santa Barbara Rescue Mission.

Job Specifics

This position will work a combination of morning/afternoon and evening shifts which will include weekendsand some holidays.

Position Requirements:

• Administrative competencies to handle homeless programlogistics
• Displaying leadership and compassion to our guests
• Personable, amiable, and adaptable in a team environment
• Demonstrate excellent time management skills,a high levelof organization, record keeping, and the desire to proactively seek out and initiate tasks
• Handle multiple tasks, work under pressure, and respect confidentiality in a mature and professional manner
• Participate in training on mental health, crisis intervention, and shelter best practices
• Must be able to work nights, weekends, and some holidays.
• Attend department meetingsandcheck in meetings withEmergency Shelter Manager
• Volunteer or professional experience working with people experiencing homelessness or addiction is a plus

Principal Activities:

• Assist with Emergency Shelter Operations
• Oversee day-to-day shelter operations including guest check-out, breakfast, check-in, showers, dinner, and bed assignments
• Maintain a safe environment within the shelter
• Manage guest mail
• Maintain staff log
• Orient new guests to evening processes; be available to answer questions and assist guests with completing forms
• Apply shelter best practices when assisting guests and responding to mental health concerns or crises
• Maintain photos of guests in database
• Maintainaccuraterecords in computer databases and files and inputaccuratedata
• Handle in-kind donations and distribution to guests
• Receive and respond to all Homeless Guest Services phone/email inquires
  
• Be a contributing member of the Homeless Guest Services team
• Meet with Homeless Guest Services team to discuss operations and guests
• Keep team apprised of guest issues and concerns
• Work collaboratively with Men’s treatment staff and security personnel to address guest concerns, disputes, and emergencies on SBRM property
• Assistwith cleaning and maintenance of homeless guest services facility (e.laundry, reporting facility issues, light cleaning)

Compensation and Benefits

• $22 - $23/hr dependent on education and experience
• Accruedsick and vacation time off
• Paid holiday time off
• 4% 403(b) employer match
• Medical, Dental, and Vision Health Insurance

Effect onthe End Result:

This position contributes to the efficient, organized, safe, and compassionate operations of the Emergency Shelter at the Santa Barbara Rescue Mission.