Shelter Safety & Guest Services Specialist

Mercy House; Santa Barbara (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mercy House in Santa Barbara, CA is seeking a Safety Specialist to provide supportive services and logistical support for the Emergency Shelter Program during designated shifts. This full-time, non-exempt position requires a flexible schedule including some weekends, mornings, evenings and holidays.

Responsibilities include facilitating trauma-informed shelter activities, assisting guests toward housing goals, maintaining safety and cleanliness, and coordinating administrative duties with the

Qualifications

• Patience, tolerance and understanding for clients with urgent needs.
• Ability to perform crisis intervention as needed.
• Trauma-informed, housing-focused approach.
• Ability to manage crowds while preserving dignity.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Ensure a safe, client-focused environment for guests to end homelessness.
• Assist with shelter activities, setup and maintenance; organize supplies.
• Maintain detailed daily summaries, records, and perimeter logs for safety.
• Provide guest services and assist with ad hoc projects as assigned by Supervisor.
• Support shuttle service operations and general safety checks.

Skills

Patience

Crisis intervention

Clear communication

Trauma-informed approach

Crowd management

Reliability

Team collaboration

Tools

Microsoft Word

Excel

Job description

Mercy House in Santa Barbara, CA is seeking a Safety Specialist to provide supportive services and logistical support for the Emergency Shelter Program during designated shifts. This full-time, non-exempt position requires a flexible schedule including some weekends, mornings, evenings and holidays.

Responsibilities include facilitating trauma-informed shelter activities, assisting guests toward housing goals, maintaining safety and cleanliness, and coordinating administrative duties with the