Shelter Specialist

Mercy House; Santa Barbara (CA); On-site; USD 32,000 - 34,000; Part time

Job summary

Mercy House in Santa Barbara, CA is seeking a part-time Shelter Specialist to provide supportive services and logistical support during designated shifts in the Emergency Shelter Program. The role requires a flexible schedule including weekends, mornings, evenings, and holidays; reliability and trauma-informed communication are essential.

Responsibilities include shelter activities, coordinating with guests toward housing goals, maintaining safe and clean facilities, handling basic

Qualifications

• High tolerance and understanding for individuals with urgent multiple case management needs.
• Ability to perform crisis intervention as needed.
• Ability to work with guests in a trauma-informed, housing-focused environment.

Responsibilities

• Shelter Support: Ensure a safe, client-focused environment for guests and assist with shelter activities.
• Administration: Keep detailed daily summaries and assist with record-keeping.
• General: Support guest services and program activities; complete ad hoc supervisor tasks.

Skills

Crisis intervention

Effective communication

Guest services

Job description

Job DetailsJob Location: Santa Barbara, CA 93103Position Type: Part TimeSalary Range: $23.25 - $23.20 HourlyJob Shift: DayJob Category: Shelter Services

Status: Part-Time, Non-Exempt | Payrate: $23.25/Hour | Schedule: Friday - Sunday 7:00 a.m. - 3:00 p.m.

Job Summary

The Shelter Specialist is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills.

Essential Duties and Responsibilities

Shelter Support

Goal: Ensure a safe and client-focused environment for guests to quickly end their homelessness.

• Assist in the implementation of shelter activities to ensure quality, guest focused, and trauma informed delivery of services.
• Encourage and discuss progress toward housing with shelter guest
• Assist with shelter setup and maintenance
• Assist with general cleanliness and safety of facilities including emptying trash cans and cleaning-up spills.
• Assist with receiving and verifying orders from vendors, completing tally sheets
• Post and update signs and service calendars
• Audio Equipment set up and monitoring
• Assist in the organization of supplies and facilities needs
• Conduct neighborhood patrols to minimize potential impact on the surrounding community

Administration

Goal: Assist administrative duties that support program services.

• Assist with keeping detailed daily summary sheets
• Assist with record keeping and reporting

Miscellaneous

• Assist with guest services and program activities if necessary
• Complete ad hoc projects as appointed by Supervisor

Qualifications

Requirements

Education and Experience

• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
• Ability to perform crisis intervention as needed
• Ability to complete job duties that are guest focused, trauma informed, and housing focused.

General

• Reliable transportation required
• A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs
• The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills
• Multi-task and work in a fast-paced environment
• Navigate urgent matters while upholding a degree of flexibility
• Work effectively with a diverse population
• Rapid prioritization

Physical Requirements

• Enter units with program staff as needed
• Answer and respond to phone queries
• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift, bend, push, and pull up to 50 pounds