Shelter Operations Coordinator — Flexible Schedules

KrocQuincy; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible schedule

Casual dress environment

Paid time off benefits

Employee Assistance Program

Pet insurance discounts

Auto insurance discounts

Home insurance discounts

Full health coverage

Time off benefits

Retirement

Competitive compensation

Job summary

The Salvation Army is seeking a dedicated Shelter Operations role in the United States (Kentucky region). You will oversee shift operations, coordinate staff and volunteers, conduct intake interviews, supervise residents, and ensure policy compliance.

The position emphasizes crisis response, case referrals, and maintaining a safe, clean shelter environment. Qualified candidates have a high school diploma (associates preferred) and at least two years in human services, including experience with

Qualifications

• High school diploma or equivalent; Associates degree preferred.
• Two years’ experience in Human Services, with one year of experience working with the homeless population.

Responsibilities

• Manages, coordinates, and oversees all shift operations, facilitating efficient operation involving program participants, staff, property and supportive services.
• Trains and assists staff and volunteers regarding policies, procedures and record keeping.
• Provide input to management on shelter advocate performance.
• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, ensuring rules and policies are followed.
• Assist with client needs, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls and takes messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Education

High school diploma or equivalent; Associates degree preferred

Job description

The Salvation Army is seeking a dedicated Shelter Operations role in the United States (Kentucky region). You will oversee shift operations, coordinate staff and volunteers, conduct intake interviews, supervise residents, and ensure policy compliance.

The position emphasizes crisis response, case referrals, and maintaining a safe, clean shelter environment. Qualified candidates have a high school diploma (associates preferred) and at least two years in human services, including experience with