Shelter Operations & Client Care Advocate (Day Shift)

South Middlesex Opportunity Council, Inc.; Leominster (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO and holidays

Life Insurance & AD&D

Long-Term Disability

Medical plans via Mass General Brigham

Dental & Vision plans

403(b) retirement plan

Flexible Spending Accounts

Tuition Reimbursement

Job summary

South Middlesex Opportunity Council, Inc. is seeking a Program Advocate to oversee shelter operations during daytime hours, ensuring a safe and secure environment for clients and staff.

You will monitor surroundings, log activities, and coordinate with the Program Director to address issues and ensure compliance with policies. The role requires sobriety, CPR/First Aid certification, strong interpersonal skills, and the ability to respond to crises.

Qualifications

• Minimum 2 years sobriety.
• CPR and First Aid Certified.
• Demonstrated sensitivity to the needs of low income.
• Excellent interpersonal skills.
• Ability to respond in crisis situations.
• Knowledge of substance abuse and mental illness preferred.
• Basic computer skills to maintain training as assigned.

Responsibilities

• Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
• Maintain the safety of clients and staff during each shift.
• Check with other staff and read log for information pertinent to previous shift.
• Maintain appropriate logs and files for each shift.
• Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
• Attend regular staff meetings and participate in appropriate training.
• Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
• Ensure rounds are done every 15 minutes.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Skills

Sobriety requirement

CPR/First Aid

Interpersonal skills

Crisis response

Substance use/mental health knowledge

Basic computer skills

Tools

Basic computer skills

Job description

South Middlesex Opportunity Council, Inc. is seeking a Program Advocate to oversee shelter operations during daytime hours, ensuring a safe and secure environment for clients and staff.

You will monitor surroundings, log activities, and coordinate with the Program Director to address issues and ensure compliance with policies. The role requires sobriety, CPR/First Aid certification, strong interpersonal skills, and the ability to respond to crises.