On-Call Front Desk Advocate

South Middlesex Opportunity Council, Inc.; Worcester (MA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Paid Time Off

Life Insurance & AD&D

Comprehensive Benefits including MassG

403(b) Retirement with company match

Flexible Spending Accounts

Job summary

South Middlesex Opportunity Council, Inc. (SMOC) Worcester, MA seeks a Program Advocate, Relief to provide a safe, caring environment in SMOC’s residential programs. The role is on-call with no standard shifts, supporting staff absences and unexpected coverage.

You will greet guests, manage intake procedures, and ensure security and client safety while maintaining logs and confidentiality.

Qualifications

• High School Diploma or GED is preferred.
• CPR and First Aid certification is preferred.
• Ability to work independently and respond appropriately in crisis situations.
• Experience with individuals facing substance abuse or mental illness is preferred.

Responsibilities

• Greet guests and visitors at the Front Desk, answering questions professionally.
• Maintain logs and files for each shift.
• Initiate intake procedures, including alcohol/drug tests and forms.
• Ensure basic security of premises and secure designated areas.
• Communicate information to coworkers and management; log activities.
• Inform clients of Center rules, rights and responsibilities.
• Enter intake information into computer system; shift-dependent.
• Ensure compliance with program, agency and funder requirements.
• Supervise the dorms, orient clients, enforce rules, ensure safety.
• Light cleaning and night safety oversight as applicable.
• Engage clients by understanding and addressing needs.
• Attend team meetings and communicate with clients and staff.
• Maintain client confidentiality per laws; perform other duties.

Skills

Ability to work independently

Demonstrated sensitivity to the needs

Excellent interpersonal skills

Good verbal and written communication

Ability to respond in crisis

Experience with substance abuse issues

Basic computer skills

Attend trainings

Bilingual ability

Education

High School Diploma or GED

CPR and First Aid Certified

Job description

South Middlesex Opportunity Council, Inc. (SMOC) Worcester, MA seeks a Program Advocate, Relief to provide a safe, caring environment in SMOC’s residential programs. The role is on-call with no standard shifts, supporting staff absences and unexpected coverage.

You will greet guests, manage intake procedures, and ensure security and client safety while maintaining logs and confidentiality.