Evening Shelter Operations Advocate

South Middlesex Opportunity Council, Inc.; Framingham (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

Life Insurance & AD&D

Comprehensive Benefits Package

403(B) Retirement Plan

Job summary

South Middlesex Opportunity Council, Inc. is seeking a Full Time Professional to oversee shelter operations during working hours at Framingham, MA.

The role focuses on maintaining a safe environment, monitoring rounds every 15 minutes, and ensuring clear documentation and timely escalation of issues to the Program Director. The position requires CPR/First Aid certification, strong interpersonal skills, crisis response ability, and a sensitivity to low-income clients.

Qualifications

• CPR and First Aid certification within the job requirements or active certification.
• Demonstrated sensitivity to the needs of low income.
• Excellent interpersonal skills and ability to communicate clearly.
• Ability to respond effectively in crisis situations.
• Knowledge of substance abuse and mental illness is preferred.
• Basic computer skills to maintain training and logs.

Responsibilities

• Be alert to shelter surroundings and respond to issues during each shift.
• Maintain client and staff safety throughout the shift.
• Check with other staff and read logs for information from previous shifts.
• Maintain logs and files for each shift.
• Report problems and rule infractions to Program Director; escalate emergencies to the supervisor.
• Attend staff meetings and participate in training.
• Treat guests with dignity, maintain confidentiality, and set appropriate boundaries.
• Ensure rounds are conducted every 15 minutes.
• Engage clients by understanding and addressing their needs within the scope of work.
• Communicate effectively with clients and staff across areas.

Skills

CPR/First Aid

Interpersonal skills

Crisis response

Substance abuse knowledge

Low-income sensitivity

Basic computer skills

Job description

South Middlesex Opportunity Council, Inc. is seeking a Full Time Professional to oversee shelter operations during working hours at Framingham, MA.

The role focuses on maintaining a safe environment, monitoring rounds every 15 minutes, and ensuring clear documentation and timely escalation of issues to the Program Director. The position requires CPR/First Aid certification, strong interpersonal skills, crisis response ability, and a sensitivity to low-income clients.