Shelter House Manager: Lead Aides, Intakes & Safety

HELP USA; Bronx (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

And More

Job summary

HELP USA seeks a House Manager at the Webster Ave shelter in Bronx to supervise Residential Aides, greet clients, and partner with Safety Tour Supervisors to keep the facility safe and welcoming.

You will run intakes, assign beds, document in DHS CARES, resolve concerns, inspect rooms, and guide staff through supervision sessions. A commitment to serving homeless populations and strong teamwork is essential.

Qualifications

• High School Diploma or equivalent OR equivalent experience and skills.
• FDNY F-02 required (30-day allowance from date of hire to obtain).
• FDNY F80 Fireguard Certificate required (60-day allowance from date of hire to obtain).
• Supervisory experience and experience working in residential facilities.
• Capacity to work with people experiencing homelessness and mental illness or other disadvantaged people.
• Strong customer service orientation and ability to skillfully manage interpersonal relationships.
• Ability to effectively conduct interviews with clients and create clear, concise, and accurate documentation.
• Computer literacy, particularly with Microsoft Office applications.
• Bilingual (English/Spanish) a plus.
• Ability to provide night and weekend coverage as needed.

Responsibilities

• Supervising and conducting initial intakes for all new clients: ensuring that all paperwork is completed and progress notes and other information are entered into the DHS CARES system; making bed assignments; and familiarizing new clients with our site and our program.
• Helping to resolve clients' concerns, difficulties, and grievances, and entering progress notes into the DHS CARES case management system for all contacts with and on behalf of clients.
• Supervising and participating in regular inspections of the facility, including all client rooms and dorms.
• Developing your team of Residential Aides by communicating clear expectations and priorities for job performance, providing ongoing feedback and guidance through regular individual supervision sessions, setting team goals and values, and holding regular team meetings.

Job description

HELP USA seeks a House Manager at the Webster Ave shelter in Bronx to supervise Residential Aides, greet clients, and partner with Safety Tour Supervisors to keep the facility safe and welcoming.

You will run intakes, assign beds, document in DHS CARES, resolve concerns, inspect rooms, and guide staff through supervision sessions. A commitment to serving homeless populations and strong teamwork is essential.