Shelter House Manager – Client Intake & Team Leadership

HELP USA

Huntington Station (NY)

On-site

USD 42,000 - 66,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health insurance

Paid Time Off

401(k)

And More

Job summary

HELP USA in New York, NY seeks a House Manager to lead a team of Residential Aides at Randalls and Wards Islands shelter. You will welcome new clients, ensure safety, and enforce program rules during the intake process.

You will supervise staff, coordinate with DHS CARES, manage documentation, and address client concerns while fostering a respectful environment for people experiencing homelessness and mental health challenges.

Qualifications

High School Diploma or equivalent or experience and skills.
FDNY F-02 is required within 30 days from hire to obtain.
FDNY F80 Fireguard Certificate required within 60 days from hire to obtain.
Prior supervisory experience in residential facilities.

Responsibilities

Supervise and conduct initial intakes for new clients and complete required paperwork.
Resolve client concerns and record progress notes in the DHS CARES system.
Supervise inspections of the facility and dorms; maintain safety and order.
Develop and guide the Residential Aides team with clear expectations and regular supervision.