Shelter Operations Director: Lead Teams & Safety

HELP USA; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

HELP USA seeks a Director of Operations for Webster Ave shelter in the Bronx, NY. You will report to the Executive Director and oversee daily operations, including outsourced security, maintenance, and a team of House Managers and Residential Aides.

You will lead staff recruitment and training, supervise security operations, ensure safety policies are followed, maintain records, and serve as liaison with Police and Fire departments.

Qualifications

• Current New York State Security Guard License required.
• FDNY F-80 and F-02 certification.
• Associate's degree or equivalent experience and skills.
• Demonstrated experience in facility operations and supervision of facility operations staff.
• Minimum of five years of managerial experience.
• Prior experience and/or demonstrated skills in social services operations and the ability to integrate facility social service program operations are preferred.
• Valid US Driver's license required.

Responsibilities

• Supervising the House Manager/Residential Aide team, who are responsible for conducting and documenting in CARES initial intakes for new clients, familiarizing clients with the site and program, resolving client concerns, and conducting regular inspections of both public spaces and client units.
• Recruiting, hiring, and training staff and developing your team by communicating clear expectations and priorities for job performance, providing ongoing feedback and guidance through regular individual supervision sessions, setting team goals and values, and holding regular team meetings.
• Directing the day-to-day activities of the contracted security staff, ensuring that appropriate staffing is provided, and resolving any issues with security staff assigned to the shelter.
• Functioning as On-Call Administrator - responding to emergencies and working weekends and night hours as needed.
• Reviewing and advising on all safety-related policies and procedures and correcting all violations and potential safety hazards.
• Ensuring accurate record keeping and timely preparation of incident reports, monthly reports, and any other required documentation.
• Serving as liaison with local Police, Fire, and other emergency agencies.
• Interfacing with building management on any maintenance issues that arise to ensure our clients are provided with a clean and safe environment.

Skills

NYS Security License

FDNY Certifications

Driver's license

Associate degree

Facility operations

Management experience

Social services

Team supervision

Education

Associate's degree or equivalent

Job description

HELP USA seeks a Director of Operations for Webster Ave shelter in the Bronx, NY. You will report to the Executive Director and oversee daily operations, including outsourced security, maintenance, and a team of House Managers and Residential Aides.

You will lead staff recruitment and training, supervise security operations, ensure safety policies are followed, maintain records, and serve as liaison with Police and Fire departments.