Shelter Guest Services Coordinator — On-Call Stipend

Volunteers-of-America; Lakewood (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Vacation Time

Sick Time

Paid Holidays

Floating Holidays

Personal Days

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, and Pet Insur

Job summary

Volunteers of America Colorado operates the Lakewood Navigation Center, a 24/7 shelter for up to 103 individuals. The Guest Services Coordinator oversees residential operations, delivering services grounded in Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation, and Critical Time Intervention.

Responsibilities include guest engagement, intake documentation, safety, activity coordination, data accuracy, and cross-team support to meet housing and support goals for

Qualifications

• Associates Degree in a related area or the equivalent experience in human services.
• One year direct human service experience.
• Good organizational and planning skills; works well as part of a team.

Responsibilities

• Welcome guests into shelter and process intake in compliance with protocols.
• Maintain safety, cleanliness, and wellbeing of the facility; coordinate resident activities.
• Document client interactions and demographics; ensure data entry in systems.
• Support program goals through housing, employment, legal services, or benefits navigation.

Skills

Communication

MS Office

Time management

Organizational skills

Independent work

Team collaboration

Education

Associates Degree in related area

Tools

ServicePoint

HMIS

Job description

Volunteers of America Colorado operates the Lakewood Navigation Center, a 24/7 shelter for up to 103 individuals. The Guest Services Coordinator oversees residential operations, delivering services grounded in Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation, and Critical Time Intervention.

Responsibilities include guest engagement, intake documentation, safety, activity coordination, data accuracy, and cross-team support to meet housing and support goals for