Residential Shelter Guest Services Coordinator

VOA Colorado; Denver (CO); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Vacation Time

Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, and Pet Ins

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance

Job summary

Volunteers of America Colorado is seeking a Guest Services Coordinator for the Family Motel residential facility in Colorado. The role focuses on safeguarding residents, coordinating daily activities, and ensuring program requirements are met, with duties spanning data entry, housing stability, and crisis de-escalation.

The position supports a diverse population, including family and respite shelter clients, with responsibilities across front desk duties, volunteer supervision, and shift

Qualifications

• Associates Degree in a related area or the equivalent experience in human services.
• One year direct human service experience.
• Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
• Criminal and civil background checks within 30 days of hire.
• Good organizational and planning skills; works well as part of a team.
• Bilingual in English and Spanish

Responsibilities

• Ensures that the guest’s voice is heard, and when appropriate the guest’s ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, and field-relevant best practices.
• Demonstrates knowledge of guest-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Clearly documents all client interactions along with required eligibility and demographic information. Ensures timely reporting within data entry systems and hard copy files in accordance with guidelines. Develops specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
• Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
• Maintains physical and emotional safety of all guests in the facility. Manages the milieu and addresses any guest conflict immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.

Skills

Bilingual English/Spanish

Good organizational skills

Team player

First aid/cpr readiness

Education

Associates Degree or equivalent experience in human services

Tools

HMIS

Service Point

Job description

Volunteers of America Colorado is seeking a Guest Services Coordinator for the Family Motel residential facility in Colorado. The role focuses on safeguarding residents, coordinating daily activities, and ensuring program requirements are met, with duties spanning data entry, housing stability, and crisis de-escalation.

The position supports a diverse population, including family and respite shelter clients, with responsibilities across front desk duties, volunteer supervision, and shift