Shelter Counselor — Crisis Support & Safety

bphccareers; Massachusetts; On-site; USD 38,000 - 46,000; Full time

Job summary

The Boston Public Health Commission is hiring for a shelter services role within its Homeless Services Bureau in Boston, MA. The position focuses on maintaining safety, providing care coordination, and supporting guests through crisis de-escalation and trauma-informed care principles.

Requirements include an Associate of Science or a HS diploma with 1 year of related experience, plus preferred bilingual Spanish skills and a MA driver’s license; driving may be required within the coverage area.

Qualifications

• Associate degree or HS diploma plus 1 year of related experience.
• Experience with addicted and mentally ill populations preferred.
• Experience with diverse ethnic, racial, and low-income populations required.
• Bi-lingual/Spanish speaking preferred.
• Valid MA driver’s license and good driving record; license within 6 months of employment.

Responsibilities

• Ensures overall safety of guests and shelter environment; performs rounds and searches for contraband on arrival.
• Intervenes to de-escalate conflict situations and prevent crises.
• Develops positive professional relationships with guests to facilitate care.
• Maintains stable environment by enforcing rules and individual service plans.
• Monitors and serves meals, coordinates supplies, and supervises cleanup; distributes linen and clothing.
• Attends required meetings and training sessions.
• Provides phone coverage as necessary.
• Performs administrative tasks such as maintaining records, recording log notes and data entry.
• Performs other duties as required.

Job description

The Boston Public Health Commission is hiring for a shelter services role within its Homeless Services Bureau in Boston, MA. The position focuses on maintaining safety, providing care coordination, and supporting guests through crisis de-escalation and trauma-informed care principles.

Requirements include an Associate of Science or a HS diploma with 1 year of related experience, plus preferred bilingual Spanish skills and a MA driver’s license; driving may be required within the coverage area.