Shelter Support Specialist: Compassionate Care

bphccareers; Massachusetts; On-site; USD 38,000 - 48,000; Full time

Job summary

Homeless Services Bureau in Boston seeks a compassionate shelter assistant to provide non-judgmental support, safety, and referrals to individuals experiencing homelessness. The role includes rounds, de-escalation, and collaboration with internal and external programs.

Required is an HS Diploma or AS degree with 1 year of related experience; bilingual abilities (Spanish, Portuguese, Creoles) are preferred, as is computer literacy and strong communication skills.

Qualifications

• Associate degree or HS diploma with 1 year related experience.
• Experience serving diverse, low-income populations preferred.
• Bilingual abilities strongly preferred for resident interactions.

Responsibilities

• Provide non-judgmental services and resources to individuals experiencing homelessness.
• Maintain safety and a respectful environment for clients and staff.
• Develop professional relationships to facilitate care and referrals.
• Conduct rounds, search for contraband, and assist with meals and supplies.
• Assist in coordinating programs and attending required meetings.

Skills

Bilingual Spanish

Portuguese

Haitian Creole

Cape Verdean Creole

Computer literacy

Written communication

Verbal communication

Punctuality

Professionalism

Education

HS Diploma or AS degree

Job description

Homeless Services Bureau in Boston seeks a compassionate shelter assistant to provide non-judgmental support, safety, and referrals to individuals experiencing homelessness. The role includes rounds, de-escalation, and collaboration with internal and external programs.

Required is an HS Diploma or AS degree with 1 year of related experience; bilingual abilities (Spanish, Portuguese, Creoles) are preferred, as is computer literacy and strong communication skills.