Fill-In Emergency Shelter Counselor — Crisis & Client Support

bphccareers; Massachusetts; On-site; USD 38,000 - 55,000; Full time

Job summary

The Woods Mullen Shelter and Southampton Street Shelter in Boston, MA, operated by the Boston Public Health Commission, seek a Fill-In Counselor to support safety, daily operations, and client services.

Responsibilities include crisis response, administrative tasks, client assistance, and collaboration with case managers to connect guests with housing resources. Requires high school diploma or associate degree and at least one year related experience; bilingual preferred.

Qualifications

• Associate Degree or High School Diploma/GED and one year of related experience.
• Experience working with substance abusing clients preferred.
• Experience working with diverse ethnic, racial and economic populations required.
• Prior experience working with homeless and mentally ill clients helpful.
• Able to follow directions and work harmoniously with staff and guests.
• Computer literacy a plus.
• Strong written and verbal skills required.
• Homeless Services is a 24-hour operation; punctuality, professionalism, and respect for guests and staff are expected.
• Bilingual preferred.
• Valid, active MA driver's license and good driving record required.

Responsibilities

• Ensure overall safety of clients and environment.
• Respond to emergencies and crisis situations according to appropriate policy.
• Assist in monitoring the daily operation of program/shelter.
• Distribute and collect linen, monitor meals and perform rounds.
• Assist clients with daily living tasks as needed and/or requested.
• Perform various administrative tasks such as maintaining accurate records (bed registers, bar slips, log notes, answering phones, relaying messages and information).
• Transport clients and staff during scheduled shuttle trips following the authorized driver guidelines.
• Search clients for contraband upon arrival at site.
• Develop positive professional relationships with clients to facilitate care.
• Attend required meetings and trainings.
• Perform other duties as assigned.

Skills

Strong written and verbal skills

Bilingual preferred

Computer literacy

Able to follow directions

Punctual, professional, respectful

Education

Associate Degree or High School Diploma/GED

Job description

The Woods Mullen Shelter and Southampton Street Shelter in Boston, MA, operated by the Boston Public Health Commission, seek a Fill-In Counselor to support safety, daily operations, and client services.

Responsibilities include crisis response, administrative tasks, client assistance, and collaboration with case managers to connect guests with housing resources. Requires high school diploma or associate degree and at least one year related experience; bilingual preferred.