Trauma-Informed Shelter Counselor (Guest Support)

bphccareers; Boston (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Boston Public Health Commission is hiring Counselors/Guest Support Specialists for the Homeless Services Bureau in Boston. You will welcome guests, maintain a safe shelter environment, and coordinate services while following trauma-informed care and housing-first frameworks.

The role requires a degree or equivalent experience, strong communication, and a commitment to health equity. Bilingual abilities and a MA driver’s license are pluses.

Qualifications

• Associate of Science Degree or High School Diploma / GED with 1 year related experience.
• Punctuality, professionalism and respect for guests and staff required.
• Ability to follow directions and work collaboratively with staff and guests.
• Strong written and verbal skills required.
• Promote health equity, inclusion, and diversity within BPHC and community.

Responsibilities

• Welcome guests, check-in, and review shelter rules.
• Provide a safe environment and ensure shelter rule compliance.
• Perform safety rounds and screening for guests entering shelter.
• Develop professional relationships with guests and clients.
• Provide milieu support and assist with daily living tasks as needed.
• Respond to emergencies and crises per policy.
• De-escalate conflicts and intervene to prevent crises.
• Assess needs and refer to internal/external programs.
• Link guests to service teams and health clinics.
• Coordinate group meetings, life skills, and day programs.
• Assist with resources distribution (linens, food, clothing, toiletries).
• Provide access to safety, health, and harm-reduction supplies.

Skills

1 year experience

Valid MA driver's license

Bilingual capabilities

Written and verbal communication

Education

AS degree

High School Diploma or GED

Job description

Boston Public Health Commission is hiring Counselors/Guest Support Specialists for the Homeless Services Bureau in Boston. You will welcome guests, maintain a safe shelter environment, and coordinate services while following trauma-informed care and housing-first frameworks.

The role requires a degree or equivalent experience, strong communication, and a commitment to health equity. Bilingual abilities and a MA driver’s license are pluses.