Shelter Case Manager, Outreach/Peer Support

ACCESS; Medford (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

ACCESS is seeking a Shelter Case Manager, Outreach/Peer Support in Medford, OR. You will work as part of a multidisciplinary team to help shelter participants achieve long-term housing stability, providing trauma-informed, participant-centered support to seniors, people with disabilities, and others facing vulnerabilities.

You will conduct intakes, assessments, and ongoing housing stabilization planning, develop individualized plans, and coordinate with internal and external partners while

Qualifications

• Must have at least one year of experience with vulnerable populations.
• Ability to build trusting, trauma-informed relationships with shelter participants.
• Strong communication and collaboration with diverse partners.

Responsibilities

• Maintain minimum caseloads for housing stabilization and shelter programs.
• Conduct intakes, assessments, and ongoing housing stabilization planning.
• Develop individualized housing stabilization plans reflecting goals and preferences.
• Assist participants in obtaining IDs, benefits, employment, healthcare, transportation, and other resources.
• Coordinate care with internal teams and external partners; document case notes and outcomes.
• Lead Medford Severe Weather Shelter shifts as activated (evenings, overnight, weekends).
• Uphold safety, dignity, and confidentiality in all interactions.

Skills

Trauma-informed

Interpersonal skills

Communication skills

Cultural sensitivity

Flexibility

Tools

Microsoft Office

Job description

Description

The Shelter Case Manager, Outreach/Peer Support is a key member of a multidisciplinary team dedicated to helping shelter participants achieve long-term housing stability. This role provides compassionate, trauma-informed support to individuals residing in an ACCESS shelter, including seniors, people with disabilities, and people experiencing significant vulnerabilities.

The ideal candidate brings experience working with individuals impacted by houselessness, substance use, mental health challenges, and trauma histories. This position partners closely with participants to develop individualized housing plans rooted in participant choice, self-determination, and empowerment. Through coordinated care, consistent engagement, and strength-based support, the Shelter Case Manager helps participants build the skills and stability needed to successfully transition into and maintain permanent housing.

About ACCESS

ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!

Position Duties & Responsibilities

• Maintain a minimum caseload of households who are enrolled in an ACCESS housing stabilization program as determined by ACCESS procedures.
• Maintain a minimum caseload of households who are enrolled in an ACCESS Shelter program as determined by ACCESS procedures.
• Build trusting, supportive relationships with shelter participants through trauma-informed, person-centered progressive engagement case management.
• Conducts intakes, assessments, and ongoing housing stabilization case management planning activities.
• Develop individualized housing stabilization plans that reflect participant goals, strengths, and preferences.
• Support participants in obtaining identification, benefits, employment, healthcare, transportation, and other stabilizing resources through housing stabilization planning.
• Coordinate care with internal teams and external partners, demonstrating direct, professional, and respectful communication to ensure a collaborative and seamless participant experience.
• Work as a lead in Medford Severe Weather Shelter (MSWS) when activated. Shifts include, but are not limited to evening, overnight and weekend shifts.
• Maintain accurate, timely documentation of case notes, service plans, and outcomes in accordance with agency and funding requirements.
• Promote a safe, respectful, and inclusive shelter environment that upholds participant dignity and autonomy.
• Represents ACCESS positively and professionally in shared spaces.

Position Requirements

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• At least one year of experience working with vulnerable populations or similar experience in evaluating eligibility for households and linking them to appropriate resources to meet identified needs.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact, and courtesy in expressing opinions or ideas.
• Must have good interpersonal, written communication, and verbal communication skills.
• Demonstrated ability to work effectively and collaboratively with participants, coworkers, and community partners serving the same populations while sustaining participant and interdepartmental confidentiality.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft
• Office products and web-based applications.
• Must be able to change focus from one area of work to the other without losing efficiency.
• Ability to work flexible hours, and at times in poor weather. Willingness and ability to adjust to changing conditions or priorities.
• This position requires you to have a work-issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form).
• A valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance policies.

Equal Employment Opportunity (EEO) Statement

“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”