Intake Specialist, Housing Retention

Access; Medford (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

ACCESS - Intake Specialist – Housing Retention in Medford, OR 97504 is responsible for helping participants apply for housing-related services and navigating eligibility with a multidisciplinary team in an office setting.

The role involves interviewing participants for eligibility, managing caseloads, coordinating referrals, and maintaining detailed case notes, while addressing emergencies with empathy and professionalism.

Qualifications

• Belief in ACCESS’ mission to help provide food, warmth, and shelter.
• At least 1 year of case management experience or similar experience involving working closely with participants and determining eligibility.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds.
• Excellent computer skills including proficiency in Microsoft Office products and web-based applications.
• Ability to work flexible hours, and at times in poor weather.
• Willingness and ability to adjust to changing conditions or priorities.
• Demonstrated ability to work effectively with customers and co-workers, sustain participant and Interdepartmental confidentiality.
• Must be able to multitask in a variety of areas.
• This position is required to have a work issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form).

Responsibilities

• Interview and screen participants for eligibility for Federal and State Assistance programs, including food, security deposits, rental and energy assistance, and emergency aid.
• Review caseload to match staff availability and accuracy of staff work; assign caseloads.
• Provide support to staff in case management, peer support and outreach to ensure high-quality assistance.
• Provide support through positive social interaction with participants to build mutual trust and relationships.
• Refer participants to ACCESS programs and external resources as appropriate.
• Maintain accurate case notes and correct coding on vouchers; ensure proper reporting.
• Respond to homeless emergencies as appropriate.

Skills

Case management

Interpersonal communication

Flexibility

Attention to detail

Tools

Microsoft Office

Web-based applications

Job description

Job DetailsJob Location: 3525 Excel - Medford, OR 97504Position Type: Full TimeJob Shift: DayJob Category: Nonprofit - Social Services

Position Summary

The Intake Specialist – Housing Retention works directly with participants and their families in applying to receive services through ACCESS with short-term and long-term solutions. This position works collaboratively with a multi-disciplinary team that assists participants in navigating through complex resources and processes to obtain/sustain housing. An Intake Specialist works to assist the participants through the application process to determine program eligibility and case manager placement. This position will work within an office environment.

Position Duties & Responsibilities

• Interview and screen, work with the Program Supervisor to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
• Review caseload to match the staff availability, and accuracy of staff work. Assign caseloads.
• Provide support to staff in case management, peer support and outreach to ensure participants receive high quality assistance.
• Provide support through positive social interaction with participants in a one-on-one setting to build mutual trust and build positive relationships.
• Refer participants to other ACCESS programs and external resources as appropriate.
• Accuracy and attention to detail within all aspects of working with the participant, including but not limited to keeping clear and current case notes; providing correct coding on vouchers; providing correct information for other types of reporting.
• Take appropriate action to deal with any homeless emergency.

QualificationsPosition Requirements

• Belief in ACCESS’ mission to help provide food, warmth, and shelter.
• At least 1 year of case management experience or similar experience involving working closely with participants and determining eligibility.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact, and courtesy in expressing opinions or ideas.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Ability to work flexible hours, and at times in poor weather.
• Willingness and ability to adjust to changing conditions or priorities.
• Demonstrated ability to work effectively with customers and co-workers, sustain participant and Interdepartmental confidentiality.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Must be able to multitask in a variety of areas.
• This position is required to have a work issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form).