Housing Stabilization Case Manager, Housing Retention

ACCESS; Medford (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

ACCESS seeks a Housing Stabilization Case Manager, Housing Retention to join a multidisciplinary team supporting low-income participants facing housing instability. The role focuses on securing permanent housing opportunities while delivering trauma-informed, coordinated care to vulnerable populations, including seniors and the disabled.

The position emphasizes collaboration with community partners, timely data entry, and applying program criteria to determine assistance such as security

Qualifications

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• At least 1 year of experience working with vulnerable populations or similar experience in evaluating eligibility for households and linking them to resources.
• Ability to interact effectively with diverse individuals and groups across educational, ethnic, and socioeconomic backgrounds.
• Strong interpersonal, written and oral communication skills.

Responsibilities

• Return phone calls, respond to inquiries, and review program applications accurately and timely.
• Interview and screen participants to determine eligibility for Federal and State programs.
• Maintain a minimum caseload of households in ACCESS housing stabilization programs.
• Assist participants in setting short- and long-term housing goals to improve sustainability.

Skills

Empathy & listening

Trauma-informed

Communication skills

Collaboration

Problem-solving

Tools

Microsoft Office

Web-based applications

Job description

Description

The Housing Stabilization Case Manager, Housing Retention works as part of a multi-disciplinary team of community partners and other ACCESS staff working together to support low-income participants and families who are experiencing housing instability to gain or maintain housing stability. This will include, but not be limited to, populations such as seniors, disabled, and our most vulnerable neighbors who are unhoused or at- risk of becoming unhoused. The ideal candidate has experience working with issues related to houselessness, substance abuse, mental health, and a history of trauma. This position will locate and secure permanent housing opportunities for our participants while providing a high level of trauma-informed, coordinated care.

The Housing Stabilization Case Manager, Housing Retention works as part of a multi-disciplinary team of community partners and other ACCESS staff working together to support low-income participants and families who are experiencing housing instability to gain or maintain housing stability. This will include, but not be limited to, populations such as seniors, disabled, and our most vulnerable neighbors who are unhoused or at- risk of becoming unhoused. The ideal candidate has experience working with issues related to houselessness, substance abuse, mental health, and a history of trauma. This position will locate and secure permanent housing opportunities for our participants while providing a high level of trauma-informed, coordinated care.

About ACCESS

ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!

Position Duties & Responsibilities

• Return phone calls, respond to website inquiries, process and review program applications according to ACCESS program procedures, accurately and in a timely manner.
• Interview and screen participants and work with leadership to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to security deposits, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
• Maintain a minimum caseload of households who are enrolled in an ACCESS housing stabilization program as determined by ACCESS procedures.
• Assist the participant household in setting short-term and long-term goals to obtain a greater level of sustainability following the program and funding stream processes and procedures.
• Provide support through positive social interaction with participants in a one-on-one setting to build mutual trust and build positive relationships.
• Monitor household progress and keep track of their status using prevention techniques to avoid falling back into houselessness.
• Ensure that participant files are maintained, and data entry is completed in an accurate and timely manner, utilizing internal and grant funding databases and filing systems, in accordance with the program’s criteria and process.
• Accuracy and attention to detail within all aspects of working with the participant, including but not limited to keeping clear and current case notes; providing correct coding on vouchers; providing correct information for other types of reporting.
• Refer participants to other ACCESS programs and external resources as appropriate.
  
  

Position Requirements

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• At least 1 year of experience working with vulnerable populations or similar experience in evaluating the eligibility for households and linking them to appropriate resources in order to meet identified needs.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other\'s feelings, needs, point of view, tact, and courtesy in expressing opinions or ideas.
• Must have good interpersonal, written communication, and oral communication skills,
• Demonstrated ability to work effectively and collaboratively with participants, co-workers, and community partners serving the same populations while sustaining participant and interdepartmental confidentiality.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Must be able to change focus from one area of work to the other without losing efficiency.
• Ability to work flexible hours, and at times in poor weather.
• Willingness and ability to adjust to changing conditions or priorities.
• This position requires you to have a work-issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form).
• A valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance policies.
  
  

Equal Employment Opportunity (EEO) Statement

“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”