Peer Support Specialist - SSVF Shallow Subsidy

ACCESS; Medford (OR); On-site; USD 36,000 - 54,000; Full time

Job summary

ACCESS seeks a Peer Support – SSVF Shallow Subsidy specialist to assist Veterans and their families in accessing housing services and long-term housing stability. The role requires frequent travel between the office, participant homes, and outreach activities, working with a multi-disciplinary team to support participants.

You will engage participants, conduct mentoring, and help navigate community resources, aiming to prevent homelessness while maintaining confidential, accurate records.

Qualifications

• Must be certified in Peer Support and complete crisis intervention training within one year of employment.
• Minimum of 1-year direct client contact and/or customer service experience.
• Proficient with computers and basic programs (e.g., Microsoft Office).

Responsibilities

• Engage Veterans and families to navigate housing resources and sustain housing stability.
• Maintain caseload through outreach, home visits, and community events.
• Provide advocacy and support to help participants achieve housing goals.
• Document progress, maintain participant records, and ensure confidentiality.

Skills

Peer Support

Crisis intervention

Interpersonal communication

Driver's license

Job description

Description

The Peer Support – SSVF Shallow Subsidy works directly with Veterans and their families in applying to receive services through ACCESS with long-term solutions. This position works collaboratively with a multi‑disciplinary team that assists participants in navigating through complex resources and processes to identify/obtain/sustain housing. A Peer Support – SSVF Shallow Subsidy works to engage the participant in the spheres of being independent by working through barriers that may keep them from achieving their goals related to housing stability. This position requires frequent travel between office, participant’s homes, and outreach activities.

Description

The Peer Support – SSVF Shallow Subsidy works directly with Veterans and their families in applying to receive services through ACCESS with long-term solutions. This position works collaboratively with a multi‑disciplinary team that assists participants in navigating through complex resources and processes to identify/obtain/sustain housing. A Peer Support – SSVF Shallow Subsidy works to engage the participant in the spheres of being independent by working through barriers that may keep them from achieving their goals related to housing stability. This position requires frequent travel between office, participant’s homes, and outreach activities.

About ACCESS

ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!

Position Duties & Responsibilities

• The position works within the guidelines of the Shallow Subsidy Participants should have the ability to sustain payment on the unsubsidized portion of their rent.
• Works through outreach services to maintain a caseload of Veteran households for Peer delivered services.
• Conducts regular mentoring sessions with participants to encourage positive adjustment out of housing instability into housing stability.
• Identifies unstably housed veteran households through outreach activities with landlords, property managers, transitional housing entities, and through community engagement events. Attempts to assist in navigation to best fit services.
• Provides support through positive social interactions with participants in one‑on‑one settings, to build mutual trust and build positive relationships.
• Monitors participants’ progress and keeps track of their status. Assists in ensuring participants adhere to progress toward Shallow Subsidy and housing stability related goals.
• Teaches participants and families about self‑care, in addition to prevention techniques to avoid falling into experiencing being unhoused.
• Serves as an advocate for Veterans and their families to help meet their housing goals.
• Serves as a team member for the SSVF program, working in tandem with SSVF Housing Stabilization Case Managers and SSVF program Peer Supports to assist with community resource navigation. Provides regular feedback, documentation compliance, and necessary case notes.
• Makes referrals to appropriate community resources, both internal to ACCESS and external from ACCESS.
• Participates in appropriate conferences, workshops, trainings, outreach activities, and meetings as directed.
• Maintains complete participant records, daily activity logs, mileage logs, and other reports as directed.
• Takes appropriate action to deal with any housing instability related emergency.
• Maintains the confidentiality of all program participants.

Position Requirements

• Belief in ACCESS’s mission to provide food, warmth, and shelter.
• Must be certified in Peer Support and complete crisis intervention training, within one year of employment.
• Must have a minimum of 1-year direct client contact and/or customer service experience.
• Must have interpersonal, written communication, and oral communication skills.
• Must be proficient with computers and use of basic programs such as Microsoft Office.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact and courtesy in expressing opinions or ideas.
• Ability to work flexible hours, and at times in poor weather. Willingness and ability to adjust to changing conditions or priorities.
• Must be willing to work flexible hours to support operations of the Medford Severe Weather Shelter.
• A valid Oregon driver’s license with a record that is acceptable under ACCESS’s insurance policies.

Preferred Qualifications

• Previous military experience.

Equal Employment Opportunity (EEO) Statement

“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”