CCR Outreach Specialist

ACCESS; Medford (OR); On-site; USD 38,000 - 60,000; Full time

Job summary

ACCESS is seeking an Outreach Specialist to locate and engage individuals and families experiencing housing instability. You will work with a multidisciplinary team to provide resources and referrals for housing navigation through the Center for Community Resilience, focusing on fire survivor communities.

Your role includes building relationships with service providers, maintaining records, and presenting information on ACCESS programs while adapting to changing conditions.

Qualifications

• Minimum 1 year experience in a customer service-related field.
• Ability to interact effectively with diverse individuals and groups.
• Willingness to work in various environments including outside and in poor weather.
• Excellent listening and communication skills.

Responsibilities

• Identify housing unstable individuals through outreach and referrals.
• Make referrals and follow up with community resources.
• Maintain client records and daily activity logs.
• Collaborate with CCR staff and partners to support housing stability.

Skills

Customer service

Patience and tact

Trauma-informed communication

Bilingual English/Spanish

Job description

Description The Outreach Specialist’s focus is to locate and engage individuals and their families experiencing housing instability who may be eligible for housing navigation services through the Center for Community Resilience. This position works collaboratively with a multi-disciplinary team including other ACCESS staff members and community partners to support participants to navigate through complex resources and processes. This position will primarily focus on providing resources and referrals to the individuals and families that have experienced loss due to the wildfires.

Description The Outreach Specialist’s focus is to locate and engage individuals and their families experiencing housing instability who may be eligible for housing navigation services through the Center for Community Resilience. This position works collaboratively with a multi-disciplinary team including other ACCESS staff members and community partners to support participants to navigate through complex resources and processes. This position will primarily focus on providing resources and referrals to the individuals and families that have experienced loss due to the wildfires.

About ACCESS ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!

Position Duties & Responsibilities

• Identify housing unstable persons through direct outreach activities and through reports/referrals, from community partners.
• Make referrals and follow up on referrals to appropriate community resources.
• Establish and maintain positive, productive working relationships with other service providers and community support providers to best serve our fire survivor population with the goal of providing wrap around services to assist this population towards housing stability.
• Participate in appropriate workshops, trainings, and meetings as directed.
• May conduct presentations giving in-depth descriptions of ACCESS housing stability programs and provide information on other programs offered by ACCESS as required.
• Maintain complete client records, daily activity logs, mileage logs, and other reports as directed.
• Take appropriate action to deal with any participant or potential participant emergency.
• Work with the Program Supervisor, Manager, and Director in identifying outreach opportunities and materials.

Position Requirements

• Belief in ACCESS’ mission to help provide food, warmth, and shelter.
• Minimum 1 year experience in Customer Service-related field.
• Ability to maintain patience and tact when dealing with individuals with barriers as needed to provide information or instruction.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other\'s feelings, needs, point of view, tact, and courtesy in expressing opinions or ideas.
• Projecting a positive image of ACCESS and recognizing opportunities to enhance community relations.
• Peer Support Certification preferred and/or a willingness to obtain one.
• Use trauma informed communication delivery model when interacting with all clients and fellow staff members. Ability to work flexible Willingness and ability to adjust to changing conditions or priorities.
• In addition to working in a typical office environment, the CCR Outreach Specialist will be required to work in areas inhabited by unhoused persons, to include working in outside environments and dealing with persons who may become challenging to work with due to the barriers they may be experiencing.
• Must be willing to work in poor weather.
• Proven ability to consistently provide ideas, opinions, or information in an articulate, professional way.
• Ability to actively listen to others and demonstrate understanding of other points of view.
• This position is required to have a work issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form).
• A Valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance policies.

Position Preferences

• Bilingual in English and Spanish

Equal Employment Opportunity (EEO) Statement

“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”