Administrative Supervisor, Outreach and Peer Support

Access; Medford (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

ACCESS in Medford, OR is seeking an Administrative Program Supervisor to oversee a multidisciplinary team and provide administrative support to program leadership. The role includes screening, intake, and coordinating housing stabilization and resource navigation for participants.

The ideal candidate will have trauma-informed practice experience, strong Excel and data reporting skills, and the ability to supervise staff, manage referrals, and ensure program compliance with HMIS and state/federal

Qualifications

• Bachelor’s degree in social services or related field.
• Minimum of two years supervisory experience in a complex environment.
• Experience addressing homelessness, mental health, trauma, and related challenges.
• Proficiency in Microsoft Office and data reporting tools (Excel preferred).
• Ability to work with vulnerable populations with professionalism and confidentiality.

Responsibilities

• Directly supervise staff to ensure equitable screening and intake processes.
• Approve intakes and assign cases for peer support services.
• Ensure program support processes are defined, documented and followed.
• Collaborate on development and evaluation of housing stabilization initiatives.
• Train staff on trauma-informed service delivery and best practices.
• Participate in hiring, planning, and directing staff work assignments.
• Monitor HMIS data entry and generate reports to assess program impact.
• Oversee budgeting, spend tracking, and program metrics for compliance.
• Coordinate referrals to substance abuse treatment, care, and community resources.

Skills

Supervisory experience

Excel

Microsoft Office

Trauma-informed approach

Data entry

Strong communication

Education

Bachelor’s degree in social services

Tools

HMIS

Microsoft Office

Job description

Job DetailsJob Location: Ivy Location - Medford, OR 97504Position Type: Full TimePosition Summary

The Administrative Program Supervisor oversees a team of employees within a multidisciplinary framework, providing administrative support to program leadership and staff, handling program screening and intake, and coordinating other duties related to housing stabilization and resource navigation for program participants.

ACCESS programs serve diverse populations, including seniors, people with disabilities, and individuals experiencing or at risk of homelessness. The ideal candidate will have experience working with individuals who may have histories involving homelessness, substance use disorders, mental health challenges, and trauma. This position provides advanced trauma-informed support to supervised staff and collaborates closely with program leadership to ensure high-quality, equitable services.

Position Duties & Responsibilities

• Directly supervise employees to ensure high-quality screening and intake processes are followed, ensuring equitable participant experiences and access to services.
• Approve all intakes and work with program leadership to ensure timely and appropriate assignment of cases for peer support services.
• Ensure all program support processes are clearly defined, documented, and consistently followed.
• Collaborate with program leadership on the development, implementation, and evaluation of program initiatives that support housing stabilization and resource access.
• Implement and train staff on evidence-based service delivery and trauma-informed practices.
• Participate in the interview and hiring process; plan, train, assign, and direct work for staff.
• Work as a team with leadership and the Finance Compliance Manager to develop and monitor work plans for State and Federal programs.
• Share responsibility with program leadership for team cohesion and positive workplace culture.
• Ensure accurate and timely data entry into data collection systems (e.g., Homeless Management Information System [HMIS]) and run reports to evaluate data quality and program effectiveness.
• Oversee budgeting processes, track spending and program metrics, and support finance and compliance with preparing and analyzing reports.
• Develop and maintain program compliance and review procedures to ensure proper file management and program delivery goals are met.
• Work with team leadership to create and maintain referral pathways to other services (e.g., substance abuse treatment, specialty care, and community resources).
• Identify staff training and development opportunities and coordinate professional development.
• Work closely with operations and outreach teams to maintain logistical operations for shelter and outreach programs.
• Assist with planning, staffing, and coordinating outreach events with community partners.
• Be available to work nights, weekends, and holidays as needed to support operations such as the Medford Severe Weather Shelter.

QualificationsPosition Requirements

• Belief in ACCESS’ mission to provide food, warmth and shelter.
• Demonstrated experience working with issues related to homelessness, substance use, mental health, and trauma.
• Bachelor’s degree in social services or related field; equivalent relevant work experience may be substituted.
• Minimum of two (2) years supervisory experience in a complex, multi-program environment.
• Ability to manage multiple projects simultaneously in a high-pressure, time-sensitive environment.
• Strong skills in training, orientation, consultation, and guidance for client-facing staff serving vulnerable populations.
• Proficiency in Microsoft Office and web-based applications, with advanced skills in Excel for data tracking and reporting.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Ability to work effectively with clients, colleagues, and community partners while maintaining confidentiality.
• Professional demeanor when working with individuals in difficult or crisis situations.
• Intense and/or exacting mental and/or visual attention; the work involves visualizing, planning, laying out, or otherwise performing very involved and complex work.
• Agency-issued cell phone required (alternatives available per Cell Phone Election Form).
• A valid Oregon driver’s license with an acceptable driving record under ACCESS insurance policies.