Housing Stabilization Case Manager I -SSVF

ACCESS; Medford (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

ACCESS is seeking a Housing Stabilization Case Manager for the SSVF program to assist Veterans and their families in achieving housing stability through wrap-around services.

The role involves in-office and community/home visits, caseload management, eligibility screening for federal/state programs, goal setting, crisis intervention, and referrals to ACCESS programs. This position reports to the SSVF Program Supervisor.

Qualifications

• At least 1 year of case management experience or similar experience working with participants.
• Ability to interact effectively with individuals from diverse backgrounds and maintain confidentiality.
• Excellent written and oral communication skills.

Responsibilities

• Maintain a minimum caseload of Veteran families and individuals as determined by ACCESS procedures.
• Interview and screen eligibility for Federal and State Assistance programs and other supports.
• Assist participants in setting short- and long-term goals to improve sustainability.
• Provide supportive, one-on-one interactions to build trust and positive relationships.
• Monitor progress and maintain participant files; ensure accurate data entry and reporting.
• Refer participants to other ACCESS programs and external resources as appropriate.
• Maintain accurate vouchers and reporting information; ensure timely case notes.
• Respond to homeless emergencies; provide crisis intervention with clinical support when needed.

Skills

Case management

Interpersonal skills

Data entry

Crisis intervention

Tools

Microsoft Office

Web-based applications

Job description

The Housing Stabilization Case Manager for Support Services for Veteran Families (SSVF) works directly with Veterans and their families to overcome barriers that may prevent them from obtaining or maintaining housing stability. The HSCM (Housing Stabilization Case Manager) works collaboratively with a multi-disciplinary team that assists Veterans and their families to navigate complex resources and processes that can help them achieve their own definition of self-sufficiency. This position works in the office environment as well as out in the community and in participants’ homes to offer wrap-around services. The HSCM reports directly to the SSVF Program Supervisor.

About ACCESS

ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!

Position Duties & Responsibilities

• Maintain a minimum caseload of Veteran families and individuals as determined by ACCESS procedures.
• Interview and screen, work with the Program Supervisor to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
• Assist the participant in setting short-term and long-term goals to obtain a greater level of sustainability following the program and funding stream processes and procedures.
• Provide support through positive social interaction with participants in a one-on-one setting in order to build mutual trust and build positive relationships.
• Monitor participants’ progress and keep track of their status using prevention techniques to avoid falling back into homelessness. Ensure that participant files are well-maintained, and data entry is completed in an accurate and timely manner.
• Refer participants to other ACCESS programs and external resources as appropriate.
• Ensure that participant files are maintained, and data entry is completed in an accurate and timely manner, utilizing internal and grant funding databases and filing systems, in accordance with the program’s criteria and process. Accuracy and attention to detail within all aspects of working with the participant, including but not limited to keeping clear and current case notes; providing correct coding on vouchers; and providing correct information for other types or reporting.
• Take appropriate action to deal with any homeless emergency. With clinical social worker assistance, may provide crisis intervention and emotional support during times of emergency.

Position Requirements

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• At least 1 year of case management experience or similar experience involving working closely with participants and determining eligibility.
• Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socio-economic backgrounds, to include listening, sensitivity to others’ feelings, needs, and point of view, tact, and courtesy in expressing opinions or ideas.
• Must have good interpersonal, written communication, and oral communication skills.
• Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Must be able to multitask in a variety of areas.
• Ability to work flexible hours, and at times in poor weather. Willingness and ability to adjust to changing conditions or priorities.
• This position is required to have a work issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form).
• A valid Oregon Driver’s license with a record that is acceptable under ACCESS’ insurance policies.

Equal Employment Opportunity (EEO) Statement

“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”