Shelter Case Manager: Empower Clients & Link Essential Services

Volunteers of America-Greater New York; New York (NY); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birth­

Paid Birthday Holiday

Descripción de la vacante

Volunteers of America–Greater New York (VOA–Greater New York) seeks a Case Manager to assess client needs, plan services, and link clients to supportive resources at the Wards Island location. The role includes counseling, referrals, and advocacy to achieve outcomes.

The position emphasizes strong communication, documentation, and collaboration with shelter staff to support clients in securing services and benefits.

Formación

• Associates Degree or 60 college credits in Human Services or HS diploma/GED with 2 years shelter experience.
• Demonstrated verbal and written communication skills.
• Basic computer skills.

Responsabilidades

• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings and goals.
• Meet regularly with the client to assist in obtaining needed services/benefits and provide supportive counseling.
• Document case management activities per agency and funder guidelines and participate in evaluation activities.

Conocimientos

Verbal communication

Written communication

Educación

Associates Degree or 60 college credits in Human Services

High School Diploma or GED with 2 years shelter experience

Descripción del empleo

Volunteers of America–Greater New York (VOA–Greater New York) seeks a Case Manager to assess client needs, plan services, and link clients to supportive resources at the Wards Island location. The role includes counseling, referrals, and advocacy to achieve outcomes.

The position emphasizes strong communication, documentation, and collaboration with shelter staff to support clients in securing services and benefits.