Case Manager- Newton

Volunteers of America-Greater New York; New York (NY); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Bel r?

Job summary

Volunteers of America–Greater New York (VOA–Greater New York) seeks a Case Manager to support families experiencing homelessness at Newton Hotel Family Shelter in Manhattan, NY. You will assess client needs, develop service plans, coordinate referrals, and provide advocacy and counseling to help clients access needed benefits.

The role emphasizes professional communication with diverse clients, documentation compliance, and collaboration with a mission-driven team focused on outcomes and

Qualifications

• Associates Degree or 60 college credits in Human Services.
• High School Diploma or GED with 2 years shelter experience.
• Strong verbal and written communication skills; basic computer skills.

Responsibilities

• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings and goals; update as required.
• Meet regularly with the client to assist in obtaining needed services/benefits and provide supportive counseling to strengthen decision-making.
• Document case management activities and collect service data for evaluation and quality assurance.

Skills

Verbal communication

Written communication

Spanish language

Education

Associates Degree or 60 college credits in Human Services

High School Diploma or GED with 2 years shelter experience

Job description

Volunteers of America–Greater New York (VOA–Greater New York)

is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position: Case Manager

The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. Case Manager must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes.

Newton Hotel Family Shelter is located in Manhattan and serves families experiencing homelessness. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services

Location: New York, NY 10025

Minimum Qualifications

• Associates Degree or 60 college credits courses in Human Services field or High School Diploma or GED with 2 year of relevant shelter experience.
• The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Case Manager Principal Responsibilities

• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
• Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.