Shelter Case Manager & Community Services Coordinator

Goodwill of Southwestern Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 25,000 - 29,000; Full time

Job summary

The Goodwill of Southwestern Pennsylvania is seeking a Service Coordinator to provide comprehensive case management to participants in its Emergency Shelter program at Northside Common Ministries. The role focuses on assessing needs, developing service plans, and coordinating resources to promote housing stability.

This full-time position requires strong communication with stakeholders, referrals, crisis support, and advocacy.

Qualifications

• High school diploma or equivalent AND 5 years of experience in working with homeless populations in case management, social services, or a related field.
• Associates degree in Human Services or a related field AND 3 years of experience in working with homeless populations in case management, social services, or a related field.
• Bachelor’s degree in Social Work, Human Services, or a related field AND 1 year of experience in working with homeless populations in case management, social services, or a related field.

Responsibilities

• Ensure seamless delivery of services through effective communication and collaboration with stakeholders
• Coordinate referrals and link participants to appropriate resources and services.
• Advocate for participants rights an access to services
• Provide crisis intervention and emotional support to participants as needed
• Assist participants in navigating complex systems and overcoming barriers to self-sufficiency.

Education

High school diploma or equivalent

Associates degree in Human Services or related field

Bachelor’s degree in Social Work, Human Services, or related field

Job description

The Goodwill of Southwestern Pennsylvania is seeking a Service Coordinator to provide comprehensive case management to participants in its Emergency Shelter program at Northside Common Ministries. The role focuses on assessing needs, developing service plans, and coordinating resources to promote housing stability.

This full-time position requires strong communication with stakeholders, referrals, crisis support, and advocacy.