Service Coordinator – Emergency Shelter Program

Goodwill; Pittsburgh (Allegheny County); On-site; USD 24,948 - 28,667; Full time

Job summary

Goodwill of Southwestern Pennsylvania is seeking a Service Coordinator to provide comprehensive case management for participants in the Emergency Shelter program at Northside Common Ministries in Pittsburgh, PA. This full-time, on-site role involves assessing needs, developing service plans, coordinating services, and promoting housing stability.

You will advocate for participant rights, coordinate referrals, and support clients through crisis intervention and navigating complex systems.

Qualifications

• High school diploma or equivalent with 5 years of experience in homeless case management or related fields.
• Associate’s degree in Human Services or related field with 3 years of homeless services experience.
• Bachelor’s degree in Social Work, Human Services, or related field with 1 year of homeless services experience.

Responsibilities

• Ensure seamless delivery of services through effective communication and collaboration with stakeholders.
• Coordinate referrals and link participants to appropriate resources and services.
• Advocate for participants’ rights and access to services.
• Provide crisis intervention and emotional support as needed.
• Assist participants in navigating systems and overcoming barriers to self-sufficiency.

Education

High School Diploma or equivalent AND 5 years homeless services experience

Associate's degree in Human Services OR related field AND 3 years homeless services exp

Bachelor’s degree in Social Work/Human Services OR related field AND 1 year homeless services exp

Job description

Job Category: Human Services

Requisition Number: SERVI004666

• Posted : July 30, 2026
• Full-Time
• On-site

Locations

Showing 1 location

NCM
Northside Common Ministries
1601 Brighton Rd
Pittsburgh, PA 15212, USA

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry level to management in retail, human services, and administrative fields.Learn more about working at Goodwill . You can help. We can show you how.

POSITION SUMMARY:

Position Summary

The Service Coordinator is responsible for providing comprehensive case management services to participants in the Emergency Shelter program at Northside Common Ministries. This role involves assessing participant needs, developing individualized service plans, and coordinating services and resources to promote self-sufficiency and housing stability.

Essential duties include, but are not limited to:

• Ensure seamless delivery of services through effective communication and collaboration with stakeholders

Coordinate referrals and link participants to appropriate resources and services.

• Advocate for participants rights an access to services
• Provide crisis intervention and emotional support to participants as needed
• Assist participants in navigating complex systems and overcoming barriers to self-sufficiency.

Status:Full-time

Location:Northside Common Ministries - 1601 Brighton Rd. Pittsburgh, PA 15212, USA

External Hiring Range:$18.11-$20.81

Schedule:Sunday through Thursday (10:00am – 6:00pm) Schedule can vary depending on department needs.

Travel Required: Occasional travel may is required, to Goodwill sites in Southwestern Pennsylvania.

QUALIFICATIONS:

• High school diploma or equivalentAND 5 years of experience in working with homeless populations in case management, social services, or a related field.
• Associates degree in Human Services or a related field AND 3 years of experience in working with homeless populations in case management, social services, or a related field.
• Bachelor’s degree in Social Work, Human Services, or a related field AND 1 year of experience in working with homeless populations in case management, social services, or a related field.

Required Experience:must have experience working with homeless populations

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Qualified candidates must have a valid driver's license and reliable transportation for local travel.
• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.