Service Coordinator – Emergency Shelter Program

Goodwill of Southwestern Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 25,000 - 29,000; Full time

Job summary

The Goodwill of Southwestern Pennsylvania is seeking a Service Coordinator to provide comprehensive case management to participants in its Emergency Shelter program at Northside Common Ministries. The role focuses on assessing needs, developing service plans, and coordinating resources to promote housing stability.

This full-time position requires strong communication with stakeholders, referrals, crisis support, and advocacy.

Qualifications

• High school diploma or equivalent AND 5 years of experience in working with homeless populations in case management, social services, or a related field.
• Associates degree in Human Services or a related field AND 3 years of experience in working with homeless populations in case management, social services, or a related field.
• Bachelor’s degree in Social Work, Human Services, or a related field AND 1 year of experience in working with homeless populations in case management, social services, or a related field.

Responsibilities

• Ensure seamless delivery of services through effective communication and collaboration with stakeholders
• Coordinate referrals and link participants to appropriate resources and services.
• Advocate for participants rights an access to services
• Provide crisis intervention and emotional support to participants as needed
• Assist participants in navigating complex systems and overcoming barriers to self-sufficiency.

Education

High school diploma or equivalent

Associates degree in Human Services or related field

Bachelor’s degree in Social Work, Human Services, or related field

Job description

Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

Position Summary

The Service Coordinator is responsible for providing comprehensive case management services to participants in the Emergency Shelter program at Northside Common Ministries. This role involves assessing participant needs, developing individualized service plans, and coordinating services and resources to promote self-sufficiency and housing stability.

Essential Duties Include, But Are Not Limited To

• Ensure seamless delivery of services through effective communication and collaboration with stakeholders


• Coordinate referrals and link participants to appropriate resources and services.


• Advocate for participants rights an access to services


• Provide crisis intervention and emotional support to participants as needed


• Assist participants in navigating complex systems and overcoming barriers to self-sufficiency.

Status: Full-time

Location: Northside Common Ministries -1601 Brighton Rd. Pittsburgh, PA 15212, USA

External Hiring Range: $18.11-$20.81

Schedule: Sunday through Thursday (10:00am – 6:00pm) Schedule can vary depending on department needs.

Travel Required: Occasional travel may is required, to Goodwill sites in Southwestern Pennsylvania.

Qualifications

• High school diploma or equivalent AND 5 years of experience in working with homeless populations in case management, social services, or a related field.


• Associates degree in Human Services or a related field AND 3 years of experience in working with homeless populations in case management, social services, or a related field.


• Bachelor’s degree in Social Work, Human Services, or a related field AND 1 year of experience in working with homeless populations in case management, social services, or a related field.

Required Experience: must have experience working with homeless populations

Required Clearances, Licenses, And Certifications

• Qualified candidates must have a valid driver\'s license and reliable transportation for local travel.


• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.

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