SharePoint Consultant – L3 Support

Aroha Technologies, Inc; Foster City (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Aroha Technologies, Inc is seeking an experienced SharePoint Consultant to provide L3 production support for SharePoint Online, SharePoint 2013, Power Apps, and Power Automate. You will troubleshoot complex issues, perform RCA, and ensure stability, security, and performance of enterprise apps.

The role requires strong experience in hybrid SharePoint environments, APIs, OpenXML, and Azure DevOps CI/CD pipelines, plus collaboration across global teams.

Qualifications

• SharePoint: 7+ years of L3 support experience with SharePoint Online and SharePoint 2013, including hybrid architectures.
• Power Platform: 5+ years of experience supporting Power Apps and Power Automate.
• Front-End Technologies: 5+ years of experience with HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX.
• Integrations & DevOps: 7+ years of experience with APIs, OpenXML, Azure DevOps CI/CD pipelines, and release management.
• Application Support: 7+ years of experience managing production incidents, RCA, deployments, upgrades, and the end-to-end application lifecycle.

Responsibilities

• Provide L3 support for SharePoint Online and SharePoint 2013, including sites, lists, libraries, custom workflows, and hybrid environments.
• Troubleshoot and support Power Apps, Power Automate, and complex business workflows.
• Resolve production incidents end to end, perform RCA, and implement permanent fixes.
• Troubleshoot and enhance front-end components using HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX.
• Support enterprise integrations using APIs and OpenXML, along with Azure DevOps CI/CD pipelines and release management.
• Manage application deployments, upgrades, testing, and ongoing production support.
• Maintain technical documentation, knowledge articles, and troubleshooting guides.
• Collaborate with business, application, and offshore teams to ensure timely resolution and effective communication.
• Participate in Agile/Scrum ceremonies, operational reviews, and continuous improvement initiatives.

Skills

SharePoint

Power Apps

Power Automate

HTML5

CSS3

JavaScript

jQuery

JSON

AJAX

APIs

OpenXML

Azure DevOps

CI/CD

Release management

Incident RCA

Job description

Job Title: SharePoint Consultant L3 Support
Location: Foster City, CA
Duration: Full-Time (FTE)
Experience: 10+ Years

Job Summary

• We are seeking an experienced SharePoint Consultant to provide L3 production support for SharePoint Online, SharePoint 2013, Power Apps, and Power Automate. The role involves troubleshooting complex issues, performing root cause analysis (RCA), implementing permanent fixes, managing deployments, and ensuring the stability, security, and performance of enterprise applications.

Key Responsibilities

• Provide L3 support for SharePoint Online and SharePoint 2013, including sites, lists, libraries, custom workflows, and hybrid environments.
• Troubleshoot and support Power Apps, Power Automate, and complex business workflows.
• Resolve production incidents end to end, perform RCA, and implement permanent fixes.
• Troubleshoot and enhance front-end components using HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX.
• Support enterprise integrations using APIs and OpenXML, along with Azure DevOps CI/CD pipelines and release management.
• Manage application deployments, upgrades, testing, and ongoing production support.
• Maintain technical documentation, knowledge articles, and troubleshooting guides.
• Collaborate with business, application, and offshore teams to ensure timely resolution and effective communication.
• Participate in Agile/Scrum ceremonies, operational reviews, and continuous improvement initiatives.

Required Skills

• SharePoint: 7+ years of L3 support experience with SharePoint Online and SharePoint 2013, including hybrid architectures.
• Power Platform: 5+ years of experience supporting Power Apps and Power Automate.
• Front-End Technologies: 5+ years of experience with HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX.
• Integrations & DevOps: 7+ years of experience with APIs, OpenXML, Azure DevOps CI/CD pipelines, and release management.
• Application Support: 7+ years of experience managing production incidents, RCA, deployments, upgrades, and the end-to-end application lifecycle.

Good-to-Have Skills

• Git/GitHub and CMS platforms such as WordPress or Drupal.
• Familiarity with UI/UX principles and cloud deployment on Azure or AWS.
• Experience with Jira/Azure DevOps and ITIL-based support processes.

Soft Skills

• Strong verbal and written communication with customer and internal stakeholders.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Ability to collaborate across teams, provide and receive code-review feedback, and share regular work updates.
• Strong ownership, accountability, and time management.