SharePoint Consultant

Falcon Smart IT (FalconSmartIT); San Mateo (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Falcon Smart IT (FalconSmartIT) seeks an experienced L3 SharePoint support engineer in California to own complex incidents, optimize Microsoft 365 integrations, and ensure stability of SharePoint sites, lists, libraries, and workflows.

You will collaborate across teams, perform root-cause analysis, implement permanent fixes, and help scale security and reliability of business applications while aligning with ITIL and release processes.

Qualifications

• 7+ years of experience providing L3 support for SharePoint platforms, specializing in SharePoint Online and SharePoint 2013.
• 5+ years of experience supporting and troubleshooting Power Apps and Power Automate solutions, including complex business workflows.
• 7+ years of experience integrating SharePoint with enterprise systems using APIs, OpenXML, and supporting Azure DevOps CI/CD pipelines and release management.
• 7+ years of experience across the end-to-end application lifecycle, owning production incidents, root cause analysis, deployments, upgrades, and ongoing platform support.

Responsibilities

• Own production incidents and root cause analysis with permanent fixes.
• Ensure stability and performance of SharePoint sites, lists, libraries, and workflows.
• Collaborate with cross-functional teams to implement fixes and improvements.
• Support deployments, upgrades, and release management within Microsoft 365 integrations.
• Improve security, scalability, and reliability of business applications.

Skills

SharePoint L3

SharePoint Online

Power Apps

Power Automate

API integration

Azure DevOps

CI/CD

Incident management

End-to-end ownership

Tools

Git/GitHub

WordPress

Drupal

OpenXML

REST APIs

Azure

Job description

Role Summary - The L3 Support role is responsible for providing advanced support for SharePoint solutions, Power Apps, and Power Automate workflows by owning and resolving complex production issues end to end. The role ensures the stability and performance of SharePoint sites, lists, libraries, and workflows, supports integrations with Microsoft 365 services, and collaborates with cross-functional teams to perform root cause analysis, implement permanent fixes, and continuously improve the scalability, security, and reliability of business applications.

Primary Skills:

• 7+ years of experience providing L3 support for SharePoint platforms, specializing in SharePoint Online and SharePoint 2013, including lists, libraries, custom workflows, and hybrid architectures.
• 5+ years of experience supporting and troubleshooting Power Apps and Power Automate solutions, including complex business workflows and automation failures.
• 7+ years of experience integrating SharePoint with enterprise systems using APIs, OpenXML, and supporting Azure DevOps CI/CD pipelines and release management.
• 7+ years of experience across the end-to-end application lifecycle, owning production incidents, root cause analysis, deployments, upgrades, and ongoing platform support.

Secondary Skills (Good to have)

• Experience with version control tools like Git/GitHub and CMS platforms (e.g., WordPress, Drupal).
• Familiarity with APIs, UI/UX principles, and cloud deployment (AWS/Azure).

Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated)

• Communication Skills:
• Communicate effectively with internal and external stakeholders
• Communication approach: verbal, emails and instant messages
• Interpersonal Skills:
• Strong interpersonal skills to build and maintain productive relationships with team members
• Provide constructive feedback during code reviews and be open to receiving feedback on your own code.
• Problem-Solving and Analytical Thinking:
• Capability to troubleshoot and resolve issues efficiently.
• Analytical mindset
• Task/ Work Updates
• Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
• Provides regular updates, proactive and due diligent to carry out responsibilities

Why This Role Matters - New addition (To be filled by Practice /DO)

Provides critical L3 technical expertise for complex SharePoint/SPFx issues and business-critical KTLO support, ensuring application stability and timely incident resolution. Onshore presence enables faster stakeholder collaboration, escalation management, and coordination with offshore teams, reducing operational risk and improving customer experienc

What You'll Do/ Job Description of Role (RNR) - To be Evaluated by Technical Panel (Define it to give more clarity)*

The L3 Support role is responsible for providing advanced support for SharePoint solutions, Power Apps, and Power Automate workflows by owning and resolving complex production issues end to end. The role ensures the stability and performance of SharePoint sites, lists, libraries, and workflows, supports integrations with Microsoft 365 services, and collaborates with cross-functional teams to perform root cause analysis, implement permanent fixes, and continuously improve the scalability, security, and reliability of business applications

What Success Looks Like (6-12 Months) - Expected Outcome

• Resolve issues promptly with accurate RCA and permanent fixes.
• Work on the adhoc script updates as requested by business.
• Maintain high-quality configurations, workflows, and documentation
• Support seamless release cycles through effective testing and deployment readiness
• Apply data visualization best practices to improve dashboard usability, accuracy, and performance.
• Collaborate with application, data engineering, and business teams to resolve issues and ensure timely communication and closure.
• Participate in Agile/Scrum ceremonies, operational reviews, and continuous improvement initiatives.
• Develop and maintain knowledge articles, troubleshooting guides, and support documentation for recurring BI issues.

Why Join Us

• Join a dynamic support team working on enterprise-grade applications, offering opportunities to build strong technical and functional expertise.
• Gain hands-on experience in incident management, monitoring tools, and ITIL-based processes while contributing to high-impact business operations.
• Be part of a well-structured AMS support environment with defined processes, SLAs, and best practices. Work in a collaborative team that values operational excellence, continuous improvement, and professional development.