ServiceTitan Pro: Head of Office & Operations

Ace Handyman Services West Charlotte; Matthews (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Major medical insurance

Vision insurance

Paid holidays

PTO and accrual after 90 days

401(k) retirement plan

Job summary

Ace Handyman Services South Charlotte, part of the Ace Hardware family and Wess Cason Realty, is seeking an experienced Office & Operations Manager to join our closely held group. You will oversee day-to-day office operations and support the property management division, using ServiceTitan to streamline workflows from first call through invoicing.

The role emphasizes ownership, leadership, and process improvement to enhance customer experience, field productivity and revenue.

Qualifications

• Significant hands-on ServiceTitan experience and advanced working knowledge.
• Previous experience in the home-services industry.
• Office management, operations management or comparable leadership experience.
• Strong QuickBooks experience and a solid accounting/bookkeeping background.
• Experience with scheduling and dispatching field-service professionals.
• Customer service and sales experience.
• Strong organizational and multitasking skills.
• Ability to work independently, prioritize effectively and follow through without constant supervision.
• Ability to work collaboratively with both office and field leadership.

Responsibilities

• Oversee day-to-day office operations for Ace Handyman Services South Charlotte and support Wess Cason Realty.
• Serve as ServiceTitan expert to ensure workflows, scheduling, dispatching, and records are handled correctly.
• Coordinate with Director of Operations and Field Supervisor as a primary communications link.
• Manage craftsman schedules and field requirements in partnership with Field Supervisor.
• Assist with customer calls, sales, booking, scheduling and dispatching as needed.
• Develop capability to step into sales and scheduling when leadership is unavailable.
• Maintain strong communication among leadership, office staff, field team and customers.
• Assist with QuickBooks and accounting-related functions and payroll reporting.

Skills

ServiceTitan experience

Home-services industry

Office management

QuickBooks experience

Scheduling & dispatching

Customer service

Sales experience

Organization skills

Tools

ServiceTitan

QuickBooks

Job description

Ace Handyman Services South Charlotte, part of the Ace Hardware family and Wess Cason Realty, is seeking an experienced Office & Operations Manager to join our closely held group. You will oversee day-to-day office operations and support the property management division, using ServiceTitan to streamline workflows from first call through invoicing.

The role emphasizes ownership, leadership, and process improvement to enhance customer experience, field productivity and revenue.