HVAC Office & Operations Manager (ServiceTitan Pro)

Aire Serv Heating and Air Conditioning®; Boca Raton (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Aire Serv Heating and Air Conditioning is seeking a dedicated Office Manager for a full-time, on-site role in Boca Raton, FL. You will oversee daily office operations, schedule appointments, dispatch technicians, and maintain accurate records to support field staff.

The ideal candidate has strong communication and customer service skills, ServiceTitan experience, and a background in office administration within a service or trades environment; HVAC familiarity is a plus.

Qualifications

• SERVICE TITAN experience mandatory; HVAC experience preferred.
• Strong communication and customer service skills.
• Proficiency in administrative assistance and office administration including scheduling, recordkeeping, and organizing workflows.
• Comfort with office equipment and basic computer applications (email, spreadsheets, CRM or dispatch systems).
• Previous experience in an office management, administrative, or customer service role, preferably in a service or trades environment.
• Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced setting.
• High school diploma or equivalent required; additional education or relevant certifications in business or office administration are a plus.
• Reliability, integrity, and a commitment to providing inclusive, respectful service to all customers and colleagues.

Responsibilities

• Answer inbound and outbound customer calls professionally
• Schedule appointments and dispatch technicians
• Manage leads, inventory, and daily work assignments
• Complete work orders and maintain accurate records
• Resolve customer concerns and follow up on service requests
• Support sales and marketing efforts to generate additional business
• Organize office operations, procedures, and purchase orders
• Assist with other administrative duties and cross-training as needed

Skills

Customer service

Administrative assistance

Scheduling

Communication skills

HVAC knowledge

Education

High school diploma or equivalent

Tools

CRM/dispatch systems

Spreadsheets

Job description

Aire Serv Heating and Air Conditioning is seeking a dedicated Office Manager for a full-time, on-site role in Boca Raton, FL. You will oversee daily office operations, schedule appointments, dispatch technicians, and maintain accurate records to support field staff.

The ideal candidate has strong communication and customer service skills, ServiceTitan experience, and a background in office administration within a service or trades environment; HVAC familiarity is a plus.