Office Manager

Ace Handyman Services Atlanta Intown East; Chamblee (GA); On-site; USD 39,000 - 44,000; Full time

Job summary

Ace Handyman Services Atlanta Intown East in Chamblee, GA is hiring an Office Manager to join a fast-paced, customer-focused team. You’ll handle inquiries, scheduling, and office operations with a focus on delivering an exceptional client experience.

No construction experience required; training provided. The role offers full-time hours, competitive hourly pay, a supportive local employer backed by a trusted brand, and opportunities to grow into leadership.

Qualifications

• 3+ years of experience in sales, customer service, call center, or high-volume phone support.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and Microsoft Teams.
• Experience scheduling or dispatching service technicians preferred.
• College degree or equivalent work experience preferred.

Responsibilities

• Answer incoming customer calls and educate homeowners about our services.
• Provide estimates over the phone and schedule appointments.
• Manage technician schedules to maximize efficiency and customer satisfaction.
• Use our CRM system to document customer information and project details.
• Coordinate with field technicians to resolve scheduling, billing, and customer service issues.
• Handle warranty calls, data entry, and other administrative tasks.
• Assist with day-to-day office operations to ensure an exceptional customer experience.

Skills

Customer service

Sales experience

Organization & multitasking

Verbal & written communication

Microsoft Office / Teams

Education

College degree or equivalent

Tools

Microsoft Office

Microsoft Teams

CRM system

Job description

Full-time Chamblee, GA On-site $28 - $32/hr

Ace Handyman Services is Hiring an Office Manager

Office Manager

Ace Handyman Services – Chamblee, GA

Pay: [$__ – $__] per hour (based on experience)

Job Type: [Full-time / Part-time]

Location: [City, State]

Join the Ace Handyman Services Team

Do you enjoy helping people, staying organized, and working in a fast-paced environment? Ace Handyman Services is looking for a motivated Office Manager to join our growing team in [City].

This is an excellent opportunity for someone who enjoys customer service, scheduling, and keeping operations running smoothly. No construction experience is required—we'll teach you everything you need to know about our services.

Why Join Ace Handyman Services?

• Competitive pay: [$__ – $__] per hour
• 401(k) with company matching
• Paid Vacation
• Performance bonuses
• Regular performance and pay reviews
• Supportive, locally owned business backed by the trusted Ace Hardware brand
• Positive, team-oriented work environment

What You'll Do

• Answer incoming customer calls and educate homeowners about our services
• Provide estimates over the phone and schedule appointments
• Manage technician schedules to maximize efficiency and customer satisfaction
• Use our CRM system to document customer information and project details
• Coordinate with field technicians to resolve scheduling, billing, and customer service issues
• Handle warranty calls, data entry, and other administrative tasks
• Assist with day-to-day office operations to ensure an exceptional customer experience

What We're Looking For

• 3+ years of experience in sales, customer service, call center, or high-volume phone support
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• High proficiency with Microsoft Office and Microsoft Teams
• Experience with scheduling or dispatching service technicians is preferred
• College degree or equivalent work experience preferred
• Professional friendly and customer-focused attitude
• Ability to thrive in a fast-paced office environment

Preferred Qualifications

• Experience working in the home services industry
• ServiceTitan experience is highly preferred
• Marketing experience

Ideal Candidate

You’re someone who enjoys solving problems, keeping things organized, and creating a great customer experience. You thrive in a busy environment, communicate well with both customers and technicians, and are looking for an opportunity to grow into a leadership role with a respected local company.