Office manager for Plumbing office

DISPATCHER / RECEPTIONIST NEEDED; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

We are seeking an experienced Plumbing Office Manager to join our team in Chatsworth, CA. The ideal candidate will have hands-on experience managing a plumbing or home-service office and be comfortable overseeing daily operations, customer service, scheduling, dispatching, and office personnel.

Service Titan experience is REQUIRED. We are looking for a highly organized, motivated manager who can keep the office running efficiently, improve productivity, reduce unnecessary overhead, and help the

Qualifications

• ServiceTitan experience required.
• Experience managing employees and tracking KPIs.
• Strong leadership and organizational abilities.
• Excellent communication and customer-service skills.
• Reliable, professional, and accountable.
• Ability to multitask in a fast-paced environment.
• Strong computer skills and ability to work efficiently with multiple software systems.

Responsibilities

• Oversee the daily operations of the plumbing office.
• Manage, train, and motivate office and CSR staff.
• Oversee customer service, scheduling, and technician dispatch.
• Use ServiceTitan daily to manage customers, jobs, scheduling, reporting, and office operations.
• Monitor KPIs, productivity, booking rates, and overall office performance.
• Track and report on employee and company productivity.
• Coordinate closely with technicians and field management.
• Handle customer concerns and escalated issues professionally.
• Help improve processes, efficiency, and profitability.
• Monitor estimates, invoices, payments, and other office functions.
• Maintain accurate customer and job information.
• Make sure the office is organized, responsive, and operating at a high level.

Skills

Service Titan

Excellent communication

Leadership

Organizational skills

Multitasking

Tools

ServiceTitan

QuickBooks

Microsoft Word

Excel

PowerPoint

Job description

Job Description Plumbing Office Manager Needed

We are seeking an experienced Plumbing Office Manager to join our team in Chatsworth, CA. The ideal candidate will have hands-on experience managing a plumbing or home-service office and be comfortable overseeing daily operations, customer service, scheduling, dispatching, and office personnel. Service Titan experience is REQUIRED. We are looking for a highly organized, motivated manager who can keep the office running efficiently, improve productivity, reduce unnecessary overhead, and help the company achieve its goals.

Responsibilities

• Oversee the daily operations of the plumbing office.
• Manage, train, and motivate office and CSR staff.
• Oversee customer service, scheduling, and technician dispatch.
• Use ServiceTitan daily to manage customers, jobs, scheduling, reporting, and office operations.
• Monitor KPIs, productivity, booking rates, and overall office performance.
• Track and report on employee and company productivity.
• Coordinate closely with technicians and field management.
• Handle customer concerns and escalated issues professionally.
• Help improve processes, efficiency, and profitability.
• Monitor estimates, invoices, payments, and other office functions.
• Maintain accurate customer and job information.
• Make sure the office is organized, responsive, and operating at a high level.

Requirements

• ServiceTitan experience REQUIRED.
• QuickBooks knowledge experience in Microsoft word/ excel and PowerPoint
• Previous management experience in a plumbing, HVAC, or home-service company strongly preferred.
• Excellent typing speed and accuracy.
• Strong computer skills and ability to work efficiently with multiple software systems.
• Excellent communication and customer-service skills.
• Strong leadership and organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Experience managing employees and tracking KPIs.
• Reliable, professional, and accountable.
• Strong problem-solving and decision-making skills.

Schedule

Monday-Friday, 8:00 AM-5:00 PM

Location

Chatsworth, CA