Operations & Customer Experience Lead

Ace-Handyman-Services; Severna Park (MD); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Job summary

Ace Handyman Services is seeking an Office Manager to keep customers cared for, craftsmen supported, and daily operations moving smoothly. You will be the first voice customers hear, turning needs into clear service plans and coordinating the right craftsman to the job.

We value organization, strong communication, and tech adaptability, with no construction experience required. The role offers an environment focused on growth, community impact, and a high standard of customer experience.

Qualifications

• High school diploma or GED is required.
• Several years of administrative or office-management experience preferred.
• Strong customer service and written/verbal communication skills.
• Comfort with scheduling, coordinating, and CRM tools.

Responsibilities

• Be the central contact for customers, craftspeople, and operations.
• Respond to inquiries, educate customers on services and pricing.
• Schedule multiple craftsmen and projects daily.
• Match customer needs with the right craftsman and time window.
• Support scheduling logistics and material ordering.
• Use dispatching, scheduling, and CRM tools to keep info accurate.
• Follow up with customers and maintain a 4.8+ rating goal.

Skills

Organizational skills

Customer service

Communication

Problem-solving

Technology savvy

Sales aptitude

Education

High school diploma or GED

Tools

CRM software

Scheduling software

Microsoft Office

Job description

Ace Handyman Services is seeking an Office Manager to keep customers cared for, craftsmen supported, and daily operations moving smoothly. You will be the first voice customers hear, turning needs into clear service plans and coordinating the right craftsman to the job.

We value organization, strong communication, and tech adaptability, with no construction experience required. The role offers an environment focused on growth, community impact, and a high standard of customer experience.