OFFICE & OPERATIONS MANAGER – ServiceTitan Expert

Ace Handyman Services West Charlotte; Matthews (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Major medical insurance

Vision insurance

Paid holidays

PTO and accrual after 90 days

401(k) retirement plan

Job summary

Ace Handyman Services South Charlotte, part of the Ace Hardware family and Wess Cason Realty, is seeking an experienced Office & Operations Manager to join our closely held group. You will oversee day-to-day office operations and support the property management division, using ServiceTitan to streamline workflows from first call through invoicing.

The role emphasizes ownership, leadership, and process improvement to enhance customer experience, field productivity and revenue.

Qualifications

• Significant hands-on ServiceTitan experience and advanced working knowledge.
• Previous experience in the home-services industry.
• Office management, operations management or comparable leadership experience.
• Strong QuickBooks experience and a solid accounting/bookkeeping background.
• Experience with scheduling and dispatching field-service professionals.
• Customer service and sales experience.
• Strong organizational and multitasking skills.
• Ability to work independently, prioritize effectively and follow through without constant supervision.
• Ability to work collaboratively with both office and field leadership.

Responsibilities

• Oversee day-to-day office operations for Ace Handyman Services South Charlotte and support Wess Cason Realty.
• Serve as ServiceTitan expert to ensure workflows, scheduling, dispatching, and records are handled correctly.
• Coordinate with Director of Operations and Field Supervisor as a primary communications link.
• Manage craftsman schedules and field requirements in partnership with Field Supervisor.
• Assist with customer calls, sales, booking, scheduling and dispatching as needed.
• Develop capability to step into sales and scheduling when leadership is unavailable.
• Maintain strong communication among leadership, office staff, field team and customers.
• Assist with QuickBooks and accounting-related functions and payroll reporting.

Skills

ServiceTitan experience

Home-services industry

Office management

QuickBooks experience

Scheduling & dispatching

Customer service

Sales experience

Organization skills

Tools

ServiceTitan

QuickBooks

Job description

Full-time Matthews, North Carolina On-site $55K - $70K/yr

Posted Thursday, 8/20/2026

Ace Handyman Services South Charlotte / Wess Cason Realty
Full-Time | $55,000–$70,000 Annually, Based on Experience

Ace Handyman Services South Charlotte, part of the Ace Hardware family, and Wess Cason Realty are seeking an experienced, highly organized Office & Operations Manager to join our family-owned group of companies.

This is not simply an administrative position.

We are looking for a serious-minded professional who takes ownership, demonstrates leadership and initiative, sees the bigger picture, and understands how strong office operations directly affect customer experience, field productivity and company revenue.

The right person will be a ServiceTitan power user who can step into the system with minimal training, understands the workflow from the initial customer call through scheduling, dispatching, job completion and invoicing, and knows how to use ServiceTitan to help keep a home-services operation organized, efficient and profitable.

WHAT YOU'LL DO

You will help oversee the day-to-day office operations of Ace Handyman Services South Charlotte while also providing administrative and operational support to Wess Cason Realty, our property management company.

Your responsibilities will include:

Serve as our in-house ServiceTitan expert, helping ensure workflows, scheduling, dispatching, customer records and job processes are handled correctly and efficiently.

Work closely with our Director of Operations and Field Supervisor on a daily basis, serving as a key communication link between office operations and the field.

Partner with the Field Supervisor to manage craftsman schedules, communicate job requirements, address day-to-day field issues and help keep projects moving efficiently.

Support the Director of Operations with customer calls, sales, booking, scheduling and dispatching as needed.

Develop the knowledge and ability to confidently step into sales and scheduling when the Director of Operations is unavailable or focused on ownership, leadership or other operational responsibilities.

Maintain strong communication among leadership, office staff, our field team and customers.

Assist with QuickBooks and accounting-related functions, including financial reporting and reconciliation support.

Assist with payroll reporting, sales-tax reporting, workers' compensation reporting and other recurring accounting and administrative responsibilities.

Monitor existing workflows and identify opportunities to improve efficiency, communication and accountability.

Create and implement new workflows when a better process is needed—not simply continue doing something because "that's how we've always done it."

Provide administrative and operational support to Wess Cason Realty's Property Manager and Assistant Property Manager.

Assist with incoming calls and other responsibilities across both companies as needed.

Help leadership monitor the operational details that affect customer experience, productivity and revenue.

WHAT WE'RE LOOKING FOR

Required Qualifications

Significant hands-on ServiceTitan experience and advanced working knowledge

Previous experience in the home-services industry

Office management, operations management or comparable leadership experience

Strong QuickBooks experience and a solid accounting/bookkeeping background

Experience with scheduling and dispatching field-service professionals

Customer service and sales experience

Strong organizational and multitasking skills

Ability to work independently, prioritize effectively and follow through without constant supervision

Ability to work collaboratively with both office and field leadership

THE PERSON WHO WILL THRIVE HERE

We're looking for someone who:

Takes initiative and ownership

Sees something that needs attention and acts rather than waiting to be told

Understands that details matter while still seeing the bigger operational picture

Thinks in terms of solutions rather than excuses

Understands how office operations affect sales, field productivity and company revenue

Communicates proactively with leadership and the field team rather than waiting to be asked for an update

Can manage competing priorities without losing track of follow-up

Is comfortable with accountability—for themselves and others

Recognizes when something truly needs to be escalated and when they are empowered to simply solve it

Is a team player who is willing to step in wherever needed

Has a flexible attitude and can adjust quickly when priorities change

Looks for ways to make systems and processes better, faster and more efficient

COMPENSATION & BENEFITS

Salary: $55,000–$70,000 annually, based on experience and qualifications.

Our benefits package includes:

Major medical insurance

Vision insurance

Paid holidays

Paid Time Off (PTO), beginning to accrue after 90 days of employment, up to two weeks annually

401(k) retirement plan eligibility based on tenure

OUR CULTURE

We are a family-owned and operated business with a family-oriented office culture, but we also take our responsibilities to our customers and one another seriously.

We believe in communication, accountability, quality, teamwork and doing what we say we're going to do. We want someone who takes pride in their work, cares about the success of the companies they represent, and wants to become an important part of a growing organization.

Our office and field leadership work closely together. Success in this position requires someone who understands that there isn't an "office side" and a "field side" competing with one another—we are one team working toward the same customer, operational and financial goals.

If you're an experienced ServiceTitan professional who enjoys taking ownership of an operation, solving problems, improving processes and helping a team succeed, we'd like to hear from you.

IMPORTANT WHEN APPLYING

Please include specific details about your ServiceTitan experience with your application, including how you have used the platform in your previous home-services roles.