ServiceTitan Implementation & Transformation Lead

Liberty Service Partners; Dallas (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Liberty Service Partners in Dallas is seeking a ServiceTitan expert with a strong understanding of home service operations to lead technology transformations. This is not a traditional IT role; you will drive ServiceTitan implementations, optimize workflows, and train teams across multiple locations.

You will travel to Liberty locations nationwide, lead go-lives, diagnose issues, and help the business get more value from the platform by aligning people, processes, and data.

Qualifications

• Deep, hands-on ServiceTitan experience required.
• Experience administering, configuring, implementing, or optimizing ServiceTitan.
• Strong understanding of home service operations (HVAC, plumbing, electrical) preferred.
• Experience training users and leading teams through changes.

Responsibilities

• Serve as a hands-on ServiceTitan SME across our portfolio of home service businesses.
• Lead ServiceTitan implementations, rollouts, conversions, and optimization projects.
• Travel onsite to work with General Managers, office teams, and field leadership.
• Configure and optimize ServiceTitan workflows, forms, permissions, and settings.
• Develop SOPs, training materials, and scalable documentation.
• Train CSRs, dispatchers, managers, technicians, and leadership on processes.

Skills

ServiceTitan expertise

Operational knowledge

Project management

Training teams

Data reporting / KPIs

Certification (optional)

Education

Bachelor's degree

Tools

ServiceTitan Admin Tools

Job description

Liberty Service Partners in Dallas is seeking a ServiceTitan expert with a strong understanding of home service operations to lead technology transformations. This is not a traditional IT role; you will drive ServiceTitan implementations, optimize workflows, and train teams across multiple locations.

You will travel to Liberty locations nationwide, lead go-lives, diagnose issues, and help the business get more value from the platform by aligning people, processes, and data.