ServiceTitan & Operations Support

Apex Service Partners; Oak Brook (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Apex Service Partners is seeking a ServiceTitan & Operations Support Specialist for our Illinois and Wisconsin market. This hands-on role is ideal for someone with 2+ years of ServiceTitan experience who enjoys supporting teams and optimizing operations across HVAC, plumbing, and electrical services.

You will manage user requests, assist with system configurations, and provide operational support to ensure communication between field teams and office staff. Join a collaborative environment dedicated to service excellence.

Qualifications

• 2+ years of ServiceTitan experience in a CSR, dispatch, admin, or support role.
• Strong understanding of dispatching, scheduling, and office workflows.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as primary ServiceTitan support resource for Illinois & Wisconsin.
• Manage and resolve daily tickets and user requests.
• Support dispatch and scheduling teams.

Skills

ServiceTitan experience

Customer service skills

Problem-solving

Organizational skills

Communication skills

Job description

Overview

Apex Service Partners is a leading residential home services company dedicated to building a network of best‑in‑class local brands across the U.S. We partner with community‑rooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence.

Our Midwest Region is seeking a ServiceTitan & Operations Support Specialist to support our Illinois and Wisconsin market. This role serves as a key support partner to local operators, blending ServiceTitan system support with day‑to‑day operational and administrative support for our field and office teams.

This is a hands‑on, highly collaborative role ideal for someone who enjoys solving problems, supporting teams, and keeping operations running smoothly across multiple businesses.

What You’ll Do:

ServiceTitan Support & Systems

• Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies
• Manage and resolve daily tickets and user requests, including troubleshooting and how‑to guidance
• Support user onboarding, account setup, permissions, and basic training
• Assist with system configuration updates and workflow improvements
• Partner with the regional ServiceTitan team to elevate issues and implement enhancements
• Help ensure data accuracy, consistency, and proper system usage

Operations, Dispatch & Admin Support

• Support dispatch and scheduling teams with system questions, workflow issues, and optimization
• Assist with job setup accuracy, call booking workflows, and technician scheduling alignment
• Partner with office teams on day‑to‑day operational challenges and process improvements
• Provide administrative support such as reporting pulls, data updates, and system audits
• Help maintain standard operating procedures (SOPs) and ensure consistency across locations
• Support basic reporting needs for operators (KPIs, job tracking, performance data)
• Act as a bridge between field teams, office staff, and leadership to improve communication and execution

Market Partnership & Continuous Improvement

• Build strong relationships with GMs, dispatchers, CSRs, and office managers
• Identify opportunities to streamline workflows and improve efficiency
• Support adoption of best practices across ServiceTitan and operations
• Stay current on ServiceTitan functionality and industry best practices

What You’ll Bring:

• 2+ years of ServiceTitan experience, ideally in a CSR, dispatch, admin, or support role
• Exposure to home services operations (HVAC, plumbing, electrical) strongly preferred
• Strong understanding of dispatching, scheduling, and office workflows
• Ability to manage multiple priorities in a fast‑paced environment
• Excellent problem‑solving skills with a hands‑on, “jump in and help” mindset
• Strong communication skills with a customer-service approach to internal teams
• Highly organized with strong attention to detail
• Comfortable working across systems, teams, and operational challenges
• ServiceTitan Certification is a plus, but not required

Apex Service Partners is an Equal Opportunity Employer