ServiceTitan Admin & Training Specialist (Multi-Location)

JCCAC Management Inc.; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

Cassidy Service Partners seeks an experienced ServiceTitan Administrator to optimize ServiceTitan across our growing multi-location organization. This hands-on role covers user support, system configuration, pricebook and inventory implementation, training, and maintaining consistency across tenants.

The ideal candidate has direct ServiceTitan administration experience and understands how changes affect scheduling, dispatch, and reporting.

Qualifications

• Hands-on ServiceTitan administration experience.
• Experience configuring users, roles, permissions, and business units.
• Knowledge of pricebook imports/exports and scheduling configurations.
• Ability to create SOPs, runbooks, and training materials.
• Experience supporting multi-location deployments and vendor/meetings.

Responsibilities

• Manage new-user accounts, permissions, roles, and access across ServiceTitan tenants.
• Provide Tier 1 ServiceTitan support and user guidance.
• Escalate issues with documentation to ServiceTitan Support.
• Execute approved configuration changes and replicate across tenants.
• Maintain consistency and standardization across the ServiceTitan environment.
• Support pricebook updates and inventory master data across tenants.
• Coordinate with onboarding/implementation teams and training cohorts.

Skills

ServiceTitan admin

User management

Pricebook import/export

Scheduling & dispatch

SOPs & runbooks

Excel data handling

Troubleshooting

Documentation

Communication

Multi-location admin

Tools

ServiceTitan

Excel

Job description

Cassidy Service Partners seeks an experienced ServiceTitan Administrator to optimize ServiceTitan across our growing multi-location organization. This hands-on role covers user support, system configuration, pricebook and inventory implementation, training, and maintaining consistency across tenants.

The ideal candidate has direct ServiceTitan administration experience and understands how changes affect scheduling, dispatch, and reporting.